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Prioritizing campaigns - Genesys Cloud Resource Center
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Not all campaigns are equal. When running multiple campaigns simultaneously with a common queue of agents, sometimes one campaign requires priority over another. “Outbound dialing modes allow you to set the importance of a campaign relative to any others using the same group of agents.” Use the Priority setting to assign an integer between 1 and 5 inclusive, indicating the importance of this campaign relative to any others.
For example, an agent is assigned to two campaigns. The first campaign is set at a priority of 3 and the second campaign is set at a priority of 5. “For power and predictive dialing, the priority values determine the percentage of time an agent is available for each assigned campaign.” For preview, progressive, and external dialing, the priority values determine the weight each campaign is assigned when placing calls. Based on these priorities, the first campaign has a 37.5 percent chance of being chosen, while the second campaign has a 62.5 percent chance. Only one call or callback is placed for one campaign, instead of an agent being assigned and used in pacing calculations.
The Priority setting helps outbound dialing determine how many calls to place for each campaign for each agent. Priority only works if the same agents are assigned to the two, or more, campaigns being prioritized. “Campaign priority doesnotmean that a campaign with a higher priority always places calls before a campaign with lower priority.” Note: Changes to the Priority setting take effect immediately in a running campaign. Calls in the queue are not affected by changes in campaign priority, as campaign priority is only considered when placing calls.
“Not all campaigns are equal. When running multiple campaigns simultaneously with a common queue of agents, sometimes one campaign requires priority over another.” Outbound dialing modes allow you to set the importance of a campaign relative to any others using the same group of agents.
Not all campaigns are equal. When running multiple campaigns simultaneously with a common queue of agents, sometimes one campaign requires priority over another. “Outbound dialing modes allow you to set the importance of a campaign relative to any others using the same group of agents.” Use the Priority setting to assign an integer between 1 and 5 inclusive, indicating the importance of this campaign relative to any others.
Outbound dialing modes allow you to set the importance of a campaign relative to any others using the same group of agents. “Use the Priority setting to assign an integer between 1 and 5 inclusive, indicating the importance of this campaign relative to any others.” The lowest priority is 1, with 5 being the highest. The default is 5.
Use the Priority setting to assign an integer between 1 and 5 inclusive, indicating the importance of this campaign relative to any others. “The lowest priority is 1, with 5 being the highest.” The Priority setting helps outbound dialing determine how many calls to place for each campaign for each agent. Priority only works if the same agents are assigned to the two, or more, campaigns being prioritized.
The lowest priority is 1, with 5 being the highest. The default is 5. “The Priority setting helps outbound dialing determine how many calls to place for each campaign for each agent.” Campaign priority doesnotmean that a campaign with a higher priority always places calls before a campaign with lower priority. It only means it has ahigher chanceof placing a call for each agent, and over time has a larger share of the total calls placed.
The lowest priority is 1, with 5 being the highest. The default is 5. “Priority only works if the same agents are assigned to the two, or more, campaigns being prioritized.” Campaign priority doesnotmean that a campaign with a higher priority always places calls before a campaign with lower priority. It only means it has ahigher chanceof placing a call for each agent, and over time has a larger share of the total calls placed.
Use the Priority setting to assign an integer between 1 and 5 inclusive, indicating the importance of this campaign relative to any others. “The default is 5.” The Priority setting helps outbound dialing determine how many calls to place for each campaign for each agent. Priority only works if the same agents are assigned to the two, or more, campaigns being prioritized.