Follow Up Immediately After a Referral

Quoted on this wiki

Every place a page here uses this source, in the order the words come in it.

1. It’s important that you follow up immediately – not only to thank your customer, but also to find out why they gave you a referral in the first place! “It is invaluable information to have in hand before calling the referral, so don’t be afraid to ask (right after you say, “Thank you!”).” Mark Jewell

   In Referred-contact follow-up

2. It’s important that you follow up immediately – not only to thank your customer, but also to find out why they gave you a referral in the first place! “Now you know going into it how you’ve been praised by the person who referred you, and you can highlight those attributes when you actually get in touch with referral.” Mark Jewell

   In Referred-contact follow-up