Proactive Outbound dashboard

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1. Users can apply the out-of-box filters, duration, channel, queue, proactive engagement configuration, and time zone, to refine data for targeted analysis. Use the Channel filter to filter by voice agent or the bot (agent) name to filter on the exact agent. “Based on the provided inputs, the system places the call, updates the delivery status to Complete (processed), and creates a corresponding conversation record.” Prerequisites

   In Calling