Article
Complying with the Telemarketing Sales Rule
ftc.gov
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Introduction “This guide describes the types of organizations and activities that are subject to the TSR and explains how to comply.” Certain key provisions:
Certain key provisions: “require disclosures of specific information” limit when telemarketers may call consumers
require disclosures of specific information “limit when telemarketers may call consumers” require transmission of Caller ID information
limit when telemarketers may call consumers “require transmission of Caller ID information” prohibit abandoned outbound calls, subject to a safe harbor
require transmission of Caller ID information “prohibit abandoned outbound calls, subject to a safe harbor” prohibit unauthorized billing
prohibit abandoned outbound calls, subject to a safe harbor “prohibit unauthorized billing” apply to all upsells, even in unsolicited calls from a consumer
prohibit unauthorized billing “apply to all upsells, even in unsolicited calls from a consumer” set payment restrictions for the sale of certain goods and services
Introduction “This guide describes the types of organizations and activities that are subject to the TSR and explains how to comply.” Certain key provisions:
Certain key provisions: “require disclosures of specific information” limit when telemarketers may call consumers
require disclosures of specific information “limit when telemarketers may call consumers” require transmission of Caller ID information
limit when telemarketers may call consumers “require transmission of Caller ID information” prohibit abandoned outbound calls, subject to a safe harbor
require transmission of Caller ID information “prohibit abandoned outbound calls, subject to a safe harbor” prohibit unauthorized billing
prohibit abandoned outbound calls, subject to a safe harbor “prohibit unauthorized billing” apply to all upsells, even in unsolicited calls from a consumer
prohibit unauthorized billing “apply to all upsells, even in unsolicited calls from a consumer” set payment restrictions for the sale of certain goods and services
Introduction “This guide describes the types of organizations and activities that are subject to the TSR and explains how to comply.” Certain key provisions:
Certain key provisions: “require disclosures of specific information” limit when telemarketers may call consumers
limit when telemarketers may call consumers “require transmission of Caller ID information” prohibit abandoned outbound calls, subject to a safe harbor
require disclosures of specific information “limit when telemarketers may call consumers” require transmission of Caller ID information
require transmission of Caller ID information “prohibit abandoned outbound calls, subject to a safe harbor” prohibit unauthorized billing
the seller, telemarketer, or someone else acting on behalf of the seller or charitable organization has maintained and recorded an entity-specific Do Not Call list. “the seller or telemarketer uses, and maintains records documenting, a process to prevent calls to any telephone number on an entity-specific Do Not Call list or the National Do Not Call Registry, provided that the process involves using a version of the National Registry downloaded no more than 31 days before the date any call is made.” the seller, telemarketer, or someone else acting on behalf of the seller or charitable organization monitors and enforces compliance with the entity’s written Do Not Call procedures.
Introduction “This guide describes the types of organizations and activities that are subject to the TSR and explains how to comply.” Certain key provisions:
Certain key provisions: “require disclosures of specific information” limit when telemarketers may call consumers
require disclosures of specific information “limit when telemarketers may call consumers” require transmission of Caller ID information
limit when telemarketers may call consumers “require transmission of Caller ID information” prohibit abandoned outbound calls, subject to a safe harbor
require transmission of Caller ID information “prohibit abandoned outbound calls, subject to a safe harbor” prohibit unauthorized billing
prohibit abandoned outbound calls, subject to a safe harbor “prohibit unauthorized billing” apply to all upsells, even in unsolicited calls from a consumer
prohibit unauthorized billing “apply to all upsells, even in unsolicited calls from a consumer” set payment restrictions for the sale of certain goods and services
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