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Complying with the Telemarketing Sales Rule

ftc.gov

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  1. Introduction This guide describes the types of organizations and activities that are subject to the TSR and explains how to comply. Certain key provisions:

    In B2B do-not-call coverage

  2. Certain key provisions: require disclosures of specific information limit when telemarketers may call consumers

    In B2B do-not-call coverage

  3. limit when telemarketers may call consumers require transmission of Caller ID information prohibit abandoned outbound calls, subject to a safe harbor

    In B2B do-not-call coverage

  4. require disclosures of specific information limit when telemarketers may call consumers require transmission of Caller ID information

    In B2B do-not-call coverage

  5. require transmission of Caller ID information prohibit abandoned outbound calls, subject to a safe harbor prohibit unauthorized billing

    In B2B do-not-call coverage

  6. information about prize recipients all verifiable authorizations or records of express informed consent or express agreement. Advertising and Promotional Materials

    In Data retention

  7. Certain key provisions: require disclosures of specific information limit when telemarketers may call consumers

    In Do-not-call rules

  8. require disclosures of specific information limit when telemarketers may call consumers require transmission of Caller ID information

    In Do-not-call rules

  9. limit when telemarketers may call consumers require transmission of Caller ID information prohibit abandoned outbound calls, subject to a safe harbor

    In Do-not-call rules

  10. require transmission of Caller ID information prohibit abandoned outbound calls, subject to a safe harbor prohibit unauthorized billing

    In Do-not-call rules

  11. the seller, telemarketer, or someone else acting on behalf of the seller or charitable organization has maintained and recorded an entity-specific Do Not Call list. the seller or telemarketer uses, and maintains records documenting, a process to prevent calls to any telephone number on an entity-specific Do Not Call list or the National Do Not Call Registry, provided that the process involves using a version of the National Registry downloaded no more than 31 days before the date any call is made. the seller, telemarketer, or someone else acting on behalf of the seller or charitable organization monitors and enforces compliance with the entity’s written Do Not Call procedures.

    In National registry scrubbing

  12. Introduction This guide describes the types of organizations and activities that are subject to the TSR and explains how to comply. Certain key provisions:

    In State telemarketing rules

  13. Certain key provisions: require disclosures of specific information limit when telemarketers may call consumers

    In State telemarketing rules

  14. require disclosures of specific information limit when telemarketers may call consumers require transmission of Caller ID information

    In State telemarketing rules

  15. limit when telemarketers may call consumers require transmission of Caller ID information prohibit abandoned outbound calls, subject to a safe harbor

    In State telemarketing rules

  16. require transmission of Caller ID information prohibit abandoned outbound calls, subject to a safe harbor prohibit unauthorized billing

    In State telemarketing rules

  17. prohibit abandoned outbound calls, subject to a safe harbor prohibit unauthorized billing apply to all upsells, even in unsolicited calls from a consumer

    In State telemarketing rules

  18. prohibit unauthorized billing apply to all upsells, even in unsolicited calls from a consumer set payment restrictions for the sale of certain goods and services

    In State telemarketing rules

  19. Introduction This guide describes the types of organizations and activities that are subject to the TSR and explains how to comply. Certain key provisions:

    In Voicemail compliance

  20. Certain key provisions: require disclosures of specific information limit when telemarketers may call consumers

    In Voicemail compliance

  21. require disclosures of specific information limit when telemarketers may call consumers require transmission of Caller ID information

    In Voicemail compliance

  22. limit when telemarketers may call consumers require transmission of Caller ID information prohibit abandoned outbound calls, subject to a safe harbor

    In Voicemail compliance

  23. require transmission of Caller ID information prohibit abandoned outbound calls, subject to a safe harbor prohibit unauthorized billing

    In Voicemail compliance

  24. prohibit abandoned outbound calls, subject to a safe harbor prohibit unauthorized billing apply to all upsells, even in unsolicited calls from a consumer

    In Voicemail compliance

  25. prohibit unauthorized billing apply to all upsells, even in unsolicited calls from a consumer set payment restrictions for the sale of certain goods and services

    In Voicemail compliance