Customer Pain Points: How to Identify and Address Them - Salesforce

Quoted on this wiki

Every place a page here uses this source, in the order the words come in it.

1. First: Talk with your customer to understand what’s bothering them. “To do this, you first need to know what they want to do.” Finest: Ask them about the best experiences they’ve had with a product or service they’re currently using.

   In Needs-based segmentation