Change In Leadership – What To Tell Clients, Employees

Quoted on this wiki

Every place a page here uses this source, in the order the words come in it.

1. “Here’s who is going to be involved…” “Focus on acknowledging what you do know – making commitments, not promises.” Committing to working through a challenge gives you room to come back and add specifics later, giving everyone else more time to process the changes, too.

   In Trust and proof objections