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Sales Dialer Account Settings Explained

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  1. Drop Voicemail After Beep “This feature can only be enabled when Answering Machine Screening is turned on. When enabled, a voicemail is automatically dropped when a beep is detected on machine-answered calls. If no beep is detected, the voicemail will be dropped after 30 seconds.” Wait Time for Client Before Abandoning the Call

    In Voicemail drops

  2. For Predictive Dialing, you’ll need to select a specific voicemail recording during campaign setup. Since predictive dialer is capable of handling this automatically, it can drop the selected voicemail when it detects a machine. “If AMD (Answering Machine Detection) and Drop Voicemail After Beep are enabled, the system will automatically leave the selected recording when it reaches a machine.” Refer to this guide to know how to set it up.

    In Voicemail drops

  3. While running the campaign, if a call goes to voicemail, you’ll see an option to drop a voicemail. Clicking that reveals a list of all your uploaded recordings—you can select one, and the system will leave it for the contact automatically. “For Predictive Dialing, you’ll need to select a specific voicemail recording during campaign setup. Since predictive dialer is capable of handling this automatically, it can drop the selected voicemail when it detects a machine.” If AMD (Answering Machine Detection) and Drop Voicemail After Beep are enabled, the system will automatically leave the selected recording when it reaches a machine.

    In Voicemail drops

  4. Voicemail Drops “This is where you can upload voicemail recordings that you'd like to leave when a call reaches a contact’s answering machine.” While running the campaign, if a call goes to voicemail, you’ll see an option to drop a voicemail. Clicking that reveals a list of all your uploaded recordings—you can select one, and the system will leave it for the contact automatically.

    In Voicemail drops

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