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Priority between incoming calls and outbound calls for an ...

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  1. 5.  RE: Priority between incoming calls and outbound calls for an agent Posted 08-01-2018 10:49 No replies, thread closed. Hi Melissa, yes I know thisWhat I mean, for example we have an agent can handles both incoming call and outbound calls (through campaings), the Camapign starts at the same time of incoming call is reaching that agent, which call will be handled first ?Thank you “FYI this is why we recommend not blending incoming & outgoing calls.”

    In Inbound and outbound channel selection

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