List of available contact attributes in Connect Customer and their ...

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1. Telephony metadata provides additional information related to call origination from telephony carriers. “Originating Line Indicator (OLI). Shows the type of line placing call (for example, PSTN, 800 service call, wireless/cellular PCS, payphone).” Note

   In Phone line type and carrier checks

2. The total size of Customer Profiles contact attributes is limited to 14,000 (56 attributes assuming max size of 255 each) characters for the entire flow. This includes all values persisted as Response fields in Customer Profiles blocks during the flow. “The customer's phone number, which has not been specified as a mobile, home, or business number.” text $.Customer.Address1 $.Customer.Address2 $.Customer.Address3 $.Customer.Address4 $.Customer.City $.Customer.County $.Customer.Country $.Customer.PostalCode $.Customer.Province $.Customer.State Shipping Address The customer's shipping address. text $.Customer.ShippingAddress1 $.Customer.ShippingAddress2 $.Customer.ShippingAddress3 $.Customer.ShippingAddress4 $.Customer.ShippingCity $.Customer.ShippingCounty $.Customer.ShippingCountry $.Customer.ShippingPostalCode $.Customer.ShippingProvince $.Customer.ShippingState Mailing Address The customer's mailing address. text $.Customer.MailingAddress1 $.Customer.MailingAddress2 $.Customer.MailingAddress3 $.Customer.MailingAddress4 $.Customer.MailingCity $.Customer.MailingCounty $.Customer.MailingCountry $.Customer.MailingPostalCode $.Customer.MailingProvince $.Customer.MailingState Billing Address The customer's billing address text $.Customer.BillingAddress1 $.Customer.BillingAddress2 $.Customer.BillingAddress3 $.Customer.BillingAddress4 $.Customer.BillingCity $.Customer.BillingCounty $.Customer.BillingCountry $.Customer.BillingPostalCode $.Customer.BillingProvince $.Customer.BillingState Attributes A key value pair of attributes of a customer profile. text $.Customer.Attributes.x Object Attributes A key value pair of custom object attributes of a customer profile.

   In Phone line type and carrier checks

3. "connect:CustomerAuthentication": { "valueMap": { "IdentityProvider": { "ValueString": ""}, "ClientId": { "ValueString": ""}, "Status": { "ValueString": *AUTHENTICATED | FAILED | TIMEOUT*}, "AssociatedCustomerId": { "ValueString": ""} "AuthenticationMethod": { "ValueString": "*CONNECT" | "CUSTOM*" } } } ValueMap $.SegmentAttributes['connect:CustomerAuthentication'] connect:ValidationTestType Represents the testing and simulation type. This field remains empty for non-simulated contacts. You can use this attribute in the analytics dashboard to filter out actual customer contacts or to identify whether a contact is simulated within your contact record object. "EXPERIENCE_VALIDATION" ValueString $.Segment.Attributes['connect:ValidationTestType'] Client Id The Amazon Cognito app client identifier. ValueString $.SegmentAttributes['connect:CustomerAuthentication']['ClientId'] Identify Provider The identity provider used to authenticate the customer. ValueString $.SegmentAttributes['connect:CustomerAuthentication']['IdentityProvider'] Status The status of the authentication process. AUTHENTICATED | FAILED | TIMEOUT ValueString $.SegmentAttributes['connect:CustomerAuthentication']['Status'] Associated Customer Id The customer's identifier number. This is either a custom identifier or a Customer Profile identifier. ValueString $.SegmentAttributes['connect:CustomerAuthentication']['AssociatedCustomerId'] Authentication Method An Connect Customer-managed authentication workflow or customer-managed authentication workflow. CONNECT | CUSTOM ValueString $.SegmentAttributes['connect:CustomerAuthentication']['AuthenticationMethod'] Email Subject The email subject in the email that the customer sent to your contact center. “You can check for the FAILED condition and then either drop the email or put it in a special queue for supervisors to review it.” Views attributes

   In Verification result handling

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