Social Media Service Level Agreement

Quoted on this wiki

Every place a page here uses this source, in the order the words come in it.

1. Ownership “There should also be a section on intellectual property and ownership of designs, files and ideas following the end of the agreement.” Services not offered

   In Knowledge transfer and IP ownership

2. A social media service level agreement essentially defines the level of service expected by a client from an agency. It also lays out the expectations of the social media marketing agency. “And it’s important to emphasize that the agreement is for both parties and should be fair.” SLAs usually are between companies and external suppliers, but I have also known them to be between two departments in the same company.

   In Agency deliverables and SLAs

3. Client responsibilities “To keep X Agency updated with internal events and organizational updates.” Agencies can be clear that a client’s failure to adhere to this may impact deliverables and metrics.

   In Client-agency operating cadence

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