Configure workflow trigger settings | Intercom Help

Quoted on this wiki

Every place a page here uses this source, in the order the words come in it.

1. Managing company-based filtering “Ensure users are associated with companies where necessary for accurate filtering.” Email subject-based trigger setup

   In Account-contact mapping

2. For example, you might have two workflows, one in French and one in English, and which one is triggered depends on the user's browser language: “This works for any segment you've defined, letting you precisely target or exclude specific groups when configuring workflow triggers.” Or use the Conversation tag predicate in audience rules to trigger a workflow, e.g. "Conversation tag is Bug report".

   In Campaign audience definition