Configure workflow trigger settings | Intercom Help

Quoted on this wiki

Every place a page here uses this source, in the order the words come in it.

1. For example, you might have two workflows, one in French and one in English, and which one is triggered depends on the user's browser language: “This works for any segment you've defined, letting you precisely target or exclude specific groups when configuring workflow triggers.” Or use the Conversation tag predicate in audience rules to trigger a workflow, e.g. "Conversation tag is Bug report".

   In Campaign audience definition

2. “After choosing a trigger, configure its settings to control where, who, and when your workflow runs.” Configure trigger rules

   In Trigger-based outreach workflows

3. “Use this article to set trigger rules, select channels, define audience targeting, schedule workflows for specific times, and set goals to measure impact.” Configure trigger rules

   In Trigger-based outreach workflows

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