Scrubbing Phone Numbers - Consumer Attorneys

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1. 2. Internal Do Not Call List Scrub “Companies maintain their own internal DNC list of people who have asked them to stop calling.” Telemarketers must honor these requests for at least five years.

   In National registry scrubbing

2. Companies maintain their own internal DNC list of people who have asked them to stop calling. “Telemarketers must honor these requests for at least five years.” Consumer Insight: If you’ve asked them to stop and they call again, they may have failed to scrub against their own internal list — a common TCPA violation.

   In National registry scrubbing

3. Compares numbers against the National Do Not Call Registry and state-specific lists. “Businesses are prohibited from calling these numbers for sales purposes unless they have valid consent or an existing business relationship (EBR).” Consumer Insight: If you’re on the DNC registry but still receive calls, either:

   In National registry scrubbing

4. The TCPA has extra restrictions for calling cell phones without consent. “Companies may scrub out wireless numbers or numbers associated with VoIP carriers to avoid higher-risk calls.” Consumer Insight: Even with scrubbing, some calls slip through when number-type databases are outdated.

   In Phone line type and carrier checks