Article
Outbound call recording
support.callrail.com
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Select Update Account to save your changes. “Users can then tap the "Record call" box/toggle in the dialer to turn on recording for individual calls.” Record calls on a call-by-call basis
If this is your first time visiting this page, the Display call recording prompt for outbound calls option will be turned off by default. Toggle this option on by selecting it; its button will then turn green. “There are two sub-options for outbound call recording that can be toggled on or off by selecting their checkboxes.” Select Update Account to save your changes.
Updated April 17, 2026 18:02 “Once this feature is enabled, you can replay recorded calls from your call log after a call has ended.” Getting started
Updated April 17, 2026 18:02 “It's a great way to capture and analyze conversations with leads, classify your interactions for reporting purposes, and train your sales and customer service teams using real examples.” Getting started