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Notes about outbound marketing removal - Dynamics 365 ...
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“This module was removed in May 2026.” This article explains which outbound marketing tables, data, assets, and archived documentation remain available after removal.
If you previously used outbound marketing, you may still be able to access most of your tables and data created in outbound marketing. When outbound marketing was removed, the sitemap entry and outbound marketing services were removed. We didn't remove any publicly documented outbound marketing tables or data in those tables, with some exceptions (see below). You can access these tables through the Power Apps Maker portal. While the tables and data remain in the system, they aren't being updated or refreshed, and some of them may not be usable or accessible from the user interface: “Asset library: Common component; all items are available in real-time journeys.” Outbound marketing analytics data: Merged with real-time journeys data. Existing Power BI custom reports for outbound marketing don't work with the consolidated data because the data format, its location, and access methods are different in real-time journeys. Insights reports that are part of the outbound marketing user interface aren't available anymore. If you want to rebuild those reports, see Build custom reports using Microsoft Fabric integration. While the data models are the same between outbound marketing and real-time journeys, reconfigure existing custom reports and pipelines to use the new data sources in Microsoft Fabric. See the Customer Insights - Journeys interaction data schema overview. The SourceSystem attribute refers to the source system (outbound marketing or real-time journeys) that generated the interaction. You can also export your data using Microsoft Fabric capabilities and its native connectors. Alternatively, if you want to use a third-party system to store and process Customer Insights - Journeys data, see Leveraging Customer Insights - Journeys interaction data without Fabric.
Accessing outbound marketing tables and data “While the tables and data remain in the system, they aren't being updated or refreshed, and some of them may not be usable or accessible from the user interface:” Asset library: Common component; all items are available in real-time journeys.
Accessing outbound marketing tables and data “You can access these tables through the Power Apps Maker portal.” Asset library: Common component; all items are available in real-time journeys.
Events: Shared capability between real-time journeys and outbound marketing; the same tables are used. These tables and the data aren't removed. There are some critical differences in the event forms and pages between outbound marketing and real-time journeys. Therefore, events created in outbound marketing aren't usable in real-time and must be recreated in real-time using the user interface or API. “However, these segments aren't updated and shouldn't be used.” Marketing lists: These are a Sales entity. You can keep using them in real-time journeys (you can include them in real-time journeys dynamic segments).
Outbound marketing analytics data: Merged with real-time journeys data. Existing Power BI custom reports for outbound marketing don't work with the consolidated data because the data format, its location, and access methods are different in real-time journeys. Insights reports that are part of the outbound marketing user interface aren't available anymore. If you want to rebuild those reports, see Build custom reports using Microsoft Fabric integration. While the data models are the same between outbound marketing and real-time journeys, reconfigure existing custom reports and pipelines to use the new data sources in Microsoft Fabric. See the Customer Insights - Journeys interaction data schema overview. The SourceSystem attribute refers to the source system (outbound marketing or real-time journeys) that generated the interaction. You can also export your data using Microsoft Fabric capabilities and its native connectors. Alternatively, if you want to use a third-party system to store and process Customer Insights - Journeys data, see Leveraging Customer Insights - Journeys interaction data without Fabric. “Therefore, events created in outbound marketing aren't usable in real-time and must be recreated in real-time using the user interface or API.” Outbound marketing segments: Aren't removed, but aren't usable. The segment table doesn't contain the actual list of members; this information was stored in an internal table that was removed. Segment queries are stored in the msdyncrm_segment table and remain available. Outbound marketing segments may still be visible in real-time journeys. However, these segments aren't updated and shouldn't be used.
Asset library: Common component; all items are available in real-time journeys. “Existing Power BI custom reports for outbound marketing don't work with the consolidated data because the data format, its location, and access methods are different in real-time journeys.” Events: Shared capability between real-time journeys and outbound marketing; the same tables are used. These tables and the data aren't removed. There are some critical differences in the event forms and pages between outbound marketing and real-time journeys. Therefore, events created in outbound marketing aren't usable in real-time and must be recreated in real-time using the user interface or API.
Asset library: Common component; all items are available in real-time journeys. “Insights reports that are part of the outbound marketing user interface aren't available anymore.” Events: Shared capability between real-time journeys and outbound marketing; the same tables are used. These tables and the data aren't removed. There are some critical differences in the event forms and pages between outbound marketing and real-time journeys. Therefore, events created in outbound marketing aren't usable in real-time and must be recreated in real-time using the user interface or API.
Outbound marketing analytics data: Merged with real-time journeys data. Existing Power BI custom reports for outbound marketing don't work with the consolidated data because the data format, its location, and access methods are different in real-time journeys. Insights reports that are part of the outbound marketing user interface aren't available anymore. If you want to rebuild those reports, see Build custom reports using Microsoft Fabric integration. While the data models are the same between outbound marketing and real-time journeys, reconfigure existing custom reports and pipelines to use the new data sources in Microsoft Fabric. See the Customer Insights - Journeys interaction data schema overview. The SourceSystem attribute refers to the source system (outbound marketing or real-time journeys) that generated the interaction. You can also export your data using Microsoft Fabric capabilities and its native connectors. Alternatively, if you want to use a third-party system to store and process Customer Insights - Journeys data, see Leveraging Customer Insights - Journeys interaction data without Fabric. “Events: Shared capability between real-time journeys and outbound marketing; the same tables are used.” Outbound marketing segments: Aren't removed, but aren't usable. The segment table doesn't contain the actual list of members; this information was stored in an internal table that was removed. Segment queries are stored in the msdyncrm_segment table and remain available. Outbound marketing segments may still be visible in real-time journeys. However, these segments aren't updated and shouldn't be used.
Asset library: Common component; all items are available in real-time journeys. “The SourceSystem attribute refers to the source system (outbound marketing or real-time journeys) that generated the interaction.” Events: Shared capability between real-time journeys and outbound marketing; the same tables are used. These tables and the data aren't removed. There are some critical differences in the event forms and pages between outbound marketing and real-time journeys. Therefore, events created in outbound marketing aren't usable in real-time and must be recreated in real-time using the user interface or API.
Outbound marketing segments: Aren't removed, but aren't usable. The segment table doesn't contain the actual list of members; this information was stored in an internal table that was removed. Segment queries are stored in the msdyncrm_segment table and remain available. Outbound marketing segments may still be visible in real-time journeys. However, these segments aren't updated and shouldn't be used. “Marketing lists: These are a Sales entity.” Other outbound marketing assets such as emails, content blocks, forms, marketing pages, consent data, journeys, templates, lead scoring models, social posts, and subscription lists weren't removed. These assets can't be used in real-time. Any custom user interface that updated or added records to these assets and relied on outbound marketing services may fail (for example, any custom user interface that had plugins that reacted on retrieve/retrieve multiple messages).
Asset library: Common component; all items are available in real-time journeys. “Insights reports that are part of the outbound marketing user interface aren't available anymore.” Events: Shared capability between real-time journeys and outbound marketing; the same tables are used. These tables and the data aren't removed. There are some critical differences in the event forms and pages between outbound marketing and real-time journeys. Therefore, events created in outbound marketing aren't usable in real-time and must be recreated in real-time using the user interface or API.
Asset library: Common component; all items are available in real-time journeys. “The SourceSystem attribute refers to the source system (outbound marketing or real-time journeys) that generated the interaction.” Events: Shared capability between real-time journeys and outbound marketing; the same tables are used. These tables and the data aren't removed. There are some critical differences in the event forms and pages between outbound marketing and real-time journeys. Therefore, events created in outbound marketing aren't usable in real-time and must be recreated in real-time using the user interface or API.
Asset library: Common component; all items are available in real-time journeys. “While the data models are the same between outbound marketing and real-time journeys, reconfigure existing custom reports and pipelines to use the new data sources in Microsoft Fabric.” Events: Shared capability between real-time journeys and outbound marketing; the same tables are used. These tables and the data aren't removed. There are some critical differences in the event forms and pages between outbound marketing and real-time journeys. Therefore, events created in outbound marketing aren't usable in real-time and must be recreated in real-time using the user interface or API.