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How to Handle 11 Common Cold Call Objections SDRs Face
klenty.com
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5) “We’re Already Using a Tool From [Competitor].” “His rebuttal would comprise open-ended questions like, “That’s a great one, but do they have this that we have?”or “How important is customer service to you? Because we are very proud of our customer service.”” Alastair Chamberlin would first tell the prospect that the tool they’re using is a good one, instead of dismissing it, which could annoy them.His first response is: “Yeah, I’m familiar with them. Really good tool for scaling businesses.” Next, he would go on to tell how some of his existing customers switched from the tool they were using to his product, something on the lines of: “Typically, we found that our customers that have come from there have found once they switch, they’ve seen real value in our enhanced features.” He would then pick a specific pain point and explain how his product would solve better than the competing tools, usually with the help of case studies.
1) “I’m Not Interested.” ““Do you think I can touch base with you sometime later? Do you think your priorities would change?”” Nikita Solberg ofDeel tries to disarm the prospect by saying: “I get that being sold to is super uncomfortable but I wanted to reach out because…” and provide a value statement to say why they specifically reached out to them. This could allay the prospect’s concerns, and establish a connection.
2) “This Is Not the Right Time.” “and reschedules the call. She also ensures persistent follow-ups, as prospects tend to not attend the rescheduled calls.” Nanditha Menon, too, has a straightforward reply: “What is the right time?”or “When do you think we can touch base on this?”