Common Issues for International Outbound Call Completion

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1. Destination Number Format “Each country has different digits and formats for telephone numbers, which may be confusing for a dialing party.” Some countries have the leading 0 in area code, which must be omitted.

   In Cross-border outbound adaptation

2. Destination Number Format “In many cases, there is miscommunication in telephone numbers, and all you need to do is confirm the number to make sure you have the correct telephone number for the destination.” Some countries have the leading 0 in area code, which must be omitted.

   In Cross-border outbound adaptation

3. Each country has different digits and formats for telephone numbers, which may be confusing for a dialing party. Some countries have a 10-digit format, while some countries have an 8-digit format. Some countries have area codes in 3-digits and some have them as 2-digits. In many cases, there is miscommunication in telephone numbers, and all you need to do is confirm the number to make sure you have the correct telephone number for the destination. “Some countries have the leading 0 in area code, which must be omitted.” This format may actually come incorrectly from your phone system. Most phone systems have the feature to prepend digits in an effort to help end-users make calls with less dialing. However, in configuring this option, a system administrator may have configured a special rule to place international calls (i.e. press 9). Confirm that there are no special requirements for making outbound calls.

   In Cross-border outbound adaptation

4. Some countries have the leading 0 in area code, which must be omitted. “However, in configuring this option, a system administrator may have configured a special rule to place international calls (i.e. press 9).” Maximum Outbound Rate

   In Cross-border outbound adaptation

5. International Calls “However, due to the higher rates in some destinations, the most common fraudulent calls occurs over international destinations.” If you are unable to make international calls, the first thing to check is to make sure domestic calls are successful.

   In Cross-border outbound adaptation

6. International Calls “While you may be able to complete most outbound international calls, there may be some cases where you are unable to place such calls due to the account settings or status.” If you are unable to make international calls, the first thing to check is to make sure domestic calls are successful.

   In Cross-border outbound adaptation

7. Flowroute fully supports international calls, both inbound and outbound. However, due to the higher rates in some destinations, the most common fraudulent calls occurs over international destinations. Because of this, we are forced to place some basic security measures to protect you. While you may be able to complete most outbound international calls, there may be some cases where you are unable to place such calls due to the account settings or status. “If you are unable to make international calls, the first thing to check is to make sure domestic calls are successful.” If domestic calls are failing as well, you may be experiencing general outbound call issues which should be handled differently. If you are able to make domestic calls and only international outbound calls are having an issue, please see below for a few common causes and suggested troubleshooting steps.

   In Cross-border outbound adaptation

8. If you are unable to make international calls, the first thing to check is to make sure domestic calls are successful. “If domestic calls are failing as well, you may be experiencing general outbound call issues which should be handled differently.” Common Scenarios Preventing Outbound International Calls

   In Cross-border outbound adaptation

9. If you are unable to make international calls, the first thing to check is to make sure domestic calls are successful. “If you are able to make domestic calls and only international outbound calls are having an issue, please see below for a few common causes and suggested troubleshooting steps.” Common Scenarios Preventing Outbound International Calls

   In Cross-border outbound adaptation

10. Destination Number Format “Some countries have a 10-digit format, while some countries have an 8-digit format.” Some countries have the leading 0 in area code, which must be omitted.

    In Phone number validation

11. Destination Number Format “In many cases, there is miscommunication in telephone numbers, and all you need to do is confirm the number to make sure you have the correct telephone number for the destination.” Some countries have the leading 0 in area code, which must be omitted.

    In Phone number validation

12. Some countries have the leading 0 in area code, which must be omitted. “This format may actually come incorrectly from your phone system.” Maximum Outbound Rate

    In Phone number validation