Outbound route international | Genesys Cloud - Main

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1. No replies, thread closed. “You are correct, in order to prevent agents from making outbound international calls, you will need to remove it from any outbound routes by removing the International classifications from the Outbound Routes.” https://help.mypurecloud.com/articles/work-with-the-international-number-plan/

   In Dialer compliance controls

2. ClickSave Outbound Routes. “Some carriers do not require / support that feature” 011 +country code + city code + telephone number (long distance code if prompted for one).

   In Cross-border outbound adaptation

3. ClickSave Outbound Routes. “you will still want to check with your carrier.” 011 +country code + city code + telephone number (long distance code if prompted for one).

   In Cross-border outbound adaptation

4. No replies, thread closed. “You are correct, in order to prevent agents from making outbound international calls, you will need to remove it from any outbound routes by removing the International classifications from the Outbound Routes.” https://help.mypurecloud.com/articles/work-with-the-international-number-plan/

   In Cross-border outbound adaptation

5. Remove the International number plan “If you have the International number plan set up for your outbound route, but do not make international calls, Genesys recommends that you remove it from your outbound route.” Locate and click your site in theSite Namelist.

   In Cross-border outbound adaptation

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