WFM for Outbound Planning - GWFM

Quoted on this wiki

Every place a page here uses this source, in the order the words come in it.

1. No. of Contacts to be Dialled “This is mainly the database in which data will be fed into the dialer for the agents to dial.” This data should be considered as Volume. We need to understand that every customer in this database is equivalent to one volume, therefore if we have 1000 customers in the outbound database, that means the volume is 1000.

   In Dialer and CRM integration

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