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WFM for Outbound Planning - GWFM
globalwfm.com
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Earlier I had mentioned that each customer in the database is equal to one volume, and if we try multiple attempts to a customer, that means the volume is also increasing. This will have an impact on the FTE Required. “The total no. of attempts to be made is deciding by historical analysis, telecom laws and the type of outbound calls. Also there will be a specified time gap between each attempts.” Productivity is a key components used in many deferred media planning such as Back Office, Email, Outbound etc.