Operational Health Maturity Model | by Iccha Sethi - Medium

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1. In this post, before we talk about what an Operational Health Maturity Model can look like, there are a couple of points I would like us to reflect on. “The real world is so much more complex than a Maturity Model. The Maturity Model is merely a guideline, and you may not perfectly fit into one level or another. Use the concepts in the maturity model more as a guide.” The Maturity Model has multiple levels of maturity. No level is good or bad in itself. It all depends on the business context. For example the level of maturity required for an authentication product is going to be much higher than level maturity for a service which is not in the critical path of customer experience. Or the level of maturity required for a large scale enterprise company is going to be different than a seed stage proof of concept product.

   In Operational maturity criteria

2. The real world is so much more complex than a Maturity Model. The Maturity Model is merely a guideline, and you may not perfectly fit into one level or another. Use the concepts in the maturity model more as a guide. “No level is good or bad in itself. It all depends on the business context.” As you go through the sections below, I would encourage you to reflect on: — What level of maturity you are today as an organization or team? — What level of maturity do you want to be one year from now as an organization or team? — Which parts of the model stand out to you most as areas you feel are the biggest pain points that you would wish to invest in the next year?

   In Operational maturity criteria

3. The Maturity Model has multiple levels of maturity. No level is good or bad in itself. It all depends on the business context. For example the level of maturity required for an authentication product is going to be much higher than level maturity for a service which is not in the critical path of customer experience. Or the level of maturity required for a large scale enterprise company is going to be different than a seed stage proof of concept product. “— Which parts of the model stand out to you most as areas you feel are the biggest pain points that you would wish to invest in the next year?” Operational Health Maturity Model

   In Strategy

4. Which parts of the model stand out to you most as areas you feel are the biggest pain points that you would wish to invest in the next year? “And pick and choose intentionally where you want to invest.” I would love for you to share in the comments what your reflections were and which areas you and your teams wish you could invest more time and effort in.

   In Strategy

5. How data is captured within your organization “How consistently data is referenced within your organization” At what level of granularity that data is captured (eg: simpler throughput metrics vs granular metrics related to dependencies , cache miss rate, etc. or simpler incident time vs TTD/TTM/TTR etc)

   In Cross-tool data model

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