Importing and Creating New Contacts - Benchmark Email - Help Scout

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1. Any empty or missing values in your file will be uploaded as blank values in the corresponding columns. “If a contact cannot be matched, their existing information will remain unchanged.” Only CSV files encoded in UTF-8 are supported. Files using other encodings cannot be imported.

   In Contact enrichment

2. Contacts are individual email subscribers stored in your Benchmark Email account. Each contact consists of various data points. “Lists allow you to group contacts based on shared criteria. A contact can belong to multiple lists without being duplicated in your account.” Learn More

   In Prospect list schema

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