Importing and Creating New Contacts - Benchmark Email - Help Scout

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Every place a page here uses this source, in the order the words come in it.

1. Any empty or missing values in your file will be uploaded as blank values in the corresponding columns. “If a contact cannot be matched, their existing information will remain unchanged.” Only CSV files encoded in UTF-8 are supported. Files using other encodings cannot be imported.

   In Contact enrichment

2. Contact size: up to 60 KB per contact “Lists imported are subject to sampling: this process involves reviewing the quality of your contact list and removing contacts that should not be imported.” Last Modified: the date when the contact record was last updated, including unsubscribes.

   In List sourcing workflows