Suppression Lists

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1. Why use suppression lists? “Suppression lists are dynamic and automatically apply to all forms of messaging, but you can set exceptions for selected tags.” Message types and channels affected by suppression lists

   In Cross-channel opt-out propagation

2. Suppression lists will apply to all message types and channels except for feature flags. This means that suppression lists by default apply to all channels, campaigns, and Canvases, including: “API-triggered campaigns and Canvases” The only message type that suppression lists do not apply to is feature flags. Users in a suppression list won’t be suppressed from feature flags, but will be suppressed from all other channels.

   In Suppression and unsubscribe tools

3. “Suppression lists are defined by segment filters, and users will enter and exit suppression lists as they meet filter criteria.” Why use suppression lists?

   In Suppression list management

4. “You can also set exception tags so that the suppression list won’t apply to campaigns or Canvases with those tags.” Why use suppression lists?

   In Suppression list management

5. “Messages from campaigns or Canvases with exception tags will still reach suppression list users who are in the target segments.” Why use suppression lists?

   In Suppression list management

6. Why use suppression lists? “If your selected exception tags are used in a campaign or Canvas, then that suppression list won’t apply to that campaign or Canvas.” Message types and channels affected by suppression lists

   In Suppression list management

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