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Managing Suppressions

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  1. Outbound Email Delivery may fail at various points in the delivery process and for various reasons: “This may result in email recipients being suppressed by Email Delivery until the underlying causes of the bounces is resolved.” Email Delivery may reject emails due to complaints, manual entry or list-unsubscribe requests.

    In Bounce handling

  2. Outbound Email Delivery may fail at various points in the delivery process and for various reasons: “Mailboxes may reject email with hard or repetitively soft bounces.” Email Delivery may reject emails due to complaints, manual entry or list-unsubscribe requests.

    In Bounce types and SMTP codes

  3. If emails are failing due to Email Delivery recipient suppression, the underlying cause of Email Delivery Suppression should be determined and resolved (which may be due to an aberrant failure like a hard bounce due to temporary communication issues) Once resolved, you can request Email Delivery remove the mail suppression by clicking Unsuppress on the Mail Failures screen. Note that while this will remove the suppression, the removal may be temporary if the underlying cause is not resolved. Email Delivery may simply suppress the recipient address again. If this happens, Transportation and Global Trade Management needs to work with Oracle Cloud Email Operations to determine the cause. “It’s important to correctly configure your SPF with respect to your e-mail domains and any downstream servers.” Email Delivery suppression may also be due to excessive mail use. See the Mail Quota section below for guidelines on monitoring your overall, per content and per recipient email use.

    In SPF records

  4. Incorrect SPF configuration can often lead to Email Delivery suppression. It’s important to correctly configure your SPF with respect to your e-mail domains and any downstream servers. Use the Mail Sender or Mail Validation screens to verify that your sender is properly configured for SPF verification. “See the Mail Quota section below for guidelines on monitoring your overall, per content and per recipient email use.” Monitoring Transportation and Global Trade Management Email Blocking

    In Mailbox sending capacity

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