Article
Manage Dialing Compliance - CXone
help.nice-incontact.com
Quoted on this wiki
Every place a page here uses this source, in the order the words come in it.
Many settings are available in NiCE CXone to help you ensure you are in compliance with dialing laws in the countries you are dialing or messaging. You are responsible for understanding and complying with the laws in the areas you are dialing. It's also important remember to adhere to dialing curfews. “Calls in a calling list are marked as requiring compliance when you mark them that way yourself as you create, upload, and map your calling list, or they can be marked that way by the CRM where you pull your contacts, if you use Proactive XS to manage your calling lists.” Manage Your Global Dialing Compliance Settings
Required permissions: ACD > ACD Configuration > Business Unit Usage “This includes enabling dialing modes for calls where compliance is required and other settings that you can enforce for your environment to apply to all ACD skills” Click the app selector and select ACD.