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Admin Configuration of Outreach app for Slack

support.outreach.io

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  1. The following setting, which is available after the instance is connected to Slack, allows admins to control whether individual users can associate Slack channels with Outreach accounts. “Account-related notifications sent to those channels may be visible to all channel members.” Usage of AI

    In Slack and Discord outreach

  2. If you are looking for configuring Omni chat for Slack, please refer to following article: Using Omni in Slack “Outreach uses AI to generate responses, which may occasionally be inaccurate or incomplete” Additional Information

    In AI SDR agent failure modes

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