Understanding sequences - Front Help Center

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1. Overview “If a recipient sends a reply to a sequence stage, subsequent stages will not send out to their email address.” This article outlines what you should know before creating sequences. When you're ready to create a sequence, see this article.

   In Reply-based branching

2. Once you’ve started a sequence, you can add a new recipient and click Save to send them Stage A immediately. “For example, if you wanted to send a follow-up once a week for three weeks, you would select "Follow up in 7 days if no reply" for Stages B, C, and D.” How to stop a sequence

   In Email sequences and follow-ups

3. Utilize your Contact Manager to send a campaign “You can send a sequence to contacts or contact lists that are saved in your Contact Manager.” Use variables in your sequences

   In Cold email sequencing platforms

4. Tracking and reporting on sequences “Each sequence shows per-recipient status (e.g. sent, opened, replied) within the sequence view.” Instructions

   In Outbound email analytics

5. Message sending speed “Front will add a short delay between each outbound message to ensure no rate limits are exceeded with your email provider.” 7.5 seconds between emails for Gmail and Office 365 channel types

   In Sending rate and volume controls

6. To pause a sequence for one recipient, delete the recipient. “If recipient replies, sequences will automatically stop for that recipient (auto replies like "Out of office" messages will not result in the sequence being stopped).” Recipients and email formatting

   In Automated reply filtering

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