Article
Why haven't I received my referral reward yet?
help.referralcandy.com
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“Common reasons your referral reward hasn't arrived yet — review period, cash payout methods (PayPal, Tremendous, store-paid-direct), and PayPal account/payout issues.” Written by Adam June 29, 2026
Issues with cash rewards “Cash rewards are usually sent via PayPal, but some stores use a different method. The cause of a delay or missing payout depends on which method the store uses.” If your cash reward is via PayPal
Cash rewards can take up to a month “Stores are typically billed monthly for cash rewards before payouts are sent out. So there can be up to a month of delay between your friend's purchase being approved and your cash reward arriving.” Issues with a custom reward
Issues with a custom reward “Some merchants offer custom gifts such as merchandise, loyalty points, and gift cards as a reward that they need to fulfill themselves.” Referral reward issues FAQ
Issues with a custom reward “If you are expecting a custom gift as a reward, contact the merchant.” Referral reward issues FAQ
If the store pays you directly “Some affiliate programs pay affiliates directly outside ReferralCandy (for example, via bank transfer or another payment method).” If that's how your store handles payouts and you haven't received your reward, contact the store directly — ReferralCandy doesn't process direct payouts.
Some affiliate programs pay affiliates directly outside ReferralCandy (for example, via bank transfer or another payment method). “If that's how your store handles payouts and you haven't received your reward, contact the store directly — ReferralCandy doesn't process direct payouts.” Cash rewards can take up to a month