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1. Analyzing the impact of the changes to discover what was effective and what was not “Applying new knowledge in the next cycle of continuous improvement” The goal is not simply to learn a new strategy, but instead to create conditions for a perpetual learning environment in which innovation and experimentation are viewed not as tasks to be accomplished or projects to be completed but as ways of conducting day-to-day business—forever. Furthermore, participation in this process is not reserved for those designated as leaders; rather, it is a responsibility of every member of the organization.

   In Ramp and coaching

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