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Outbound Prospecting & Cold Calling Benchmarks for Sales ...

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Every place a page here uses this source, in the order the words come in it.

  1. These are the Activities which are controllable input cold calling metrics: At least 95.4% of contacts you add to your pursuit list should have pre-call research. At least 81.6% of contacts you add to your list should have direct dial phone numbers.

    In Contact research

  2. Rather than giving you the averages, I’m giving you the numbers from the top 5% of our SDR team. You are better than average. Your benchmarks should be too. These are the Activities which are controllable input cold calling metrics: At least 95.4% of contacts you add to your pursuit list should have pre-call research.

    In Outbound activity targets

  3. At least 81.6% of contacts you add to your list should have direct dial phone numbers. You need to add an average of 57.0 new contacts to your list per Week / 11.4 per Day You need to average 603.9 Dials per Week / 120.8 Dials per Day

    In Outbound activity volume benchmarks

  4. You need to add an average of 57.0 new contacts to your list per Week / 11.4 per Day You need to average 603.9 Dials per Week / 120.8 Dials per Day The Objective of all these activities is conversations with prospects.

    In Outbound activity volume benchmarks

  5. 21.4 Conversations per Week with Director, VP, and C-level executives / 4.3 Conversations per Day (Side note: we don’t measure email conversations, but if we did we’d only count an email as a conversation if there are two round trips – you email prospect who replies, you reply, prospect replies again. This is a handy method from my friend Katie Azuma.) The above, week in and week out across a year (not just for a three week stint), will yield something similar to the following Results metrics:

    In Outbound email analytics

  6. At least 95.4% of contacts you add to your pursuit list should have pre-call research. At least 81.6% of contacts you add to your list should have direct dial phone numbers. You need to add an average of 57.0 new contacts to your list per Week / 11.4 per Day

    In Required fields and data completeness