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A Guide to Great Team Call Reviews - Grain
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Top performers become coaches and help develop training techniques “teams run an AI daily brief that surfaces coaching moments from every call.” Recording and reviewing performance is a common training practice for almost all performance sports & activities.
Co-authored by:Cedric Charpenet @ Chapstrat.com “Good reviews start with good notes.” Sales is one of the only business areas you can coach and improve in, like a performance sport.
Why do team reviews “Team reviews offer several benefits you don’t get from manager and personal coaching alone:” Reps get to see how others do things Brings new ideas on how to approach situations Builds camaraderie and lets them see that the entire team faces similar challenges Learn to analyze how they would do something differently from their peers and understand the reasons behind it
Reps get to receive feedback and support from more people than just their manager Team members might notice things you didn’t Peer support and feedback can help in ways a manager can’t “It’s a high-leverage activity for a manager—if you have 4 reps, one hour of your time provides 4 rep-hours of coaching.” Cultivating the Right Culture for Team Reviews