Resubscribe a contact | Dotdigital Marketing Help Centre

Quoted on this wiki

Every place a page here uses this source, in the order the words come in it.

1. Resubscribe with a form “After the contact completes the form, if the contact’s email address was unsubscribed, we send them a resubscribe confirmation email.” If the contact’s mobile number was unsubscribed, then they can’t resubscribe to SMS through a signup form. Instead they need to send an inbound resubscribe SMS.

   In Resubscription handling

2. Resubscribe with a form “We don't resubscribe the email address until they respond positively to the confirmation email.” If the contact’s mobile number was unsubscribed, then they can’t resubscribe to SMS through a signup form. Instead they need to send an inbound resubscribe SMS.

   In Resubscription handling

3. Shared suppressed contacts “A shared suppressed contact is a contact that is initially suppressed on one of your accounts and that suppression is then shared across all your selected accounts.” If you're resubscribing contacts, you might see the message:

   In Resubscription handling

4. Shared suppressed contacts “To make any changes to the suppression status of a shared suppressed contact, you must do it in the suppressing account (the account where the contact was originally suppressed).” If you're resubscribing contacts, you might see the message:

   In Resubscription handling