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Enable outbound campaigns and Customer Profiles
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Choose Outbound campaigns in the left navigation pane. “If you are setting up outbound campaigns for the first time, you will see an Enable button.” Choose Enable to go to the KMS configuration page for outbound campaigns. Note The KMS configuration will only be used for the outbound campaigns configuration and the KMS key cannot be updated after it is created.
To enable total limits permissions, you can navigate to the Connect Customer admin website and under Outbound campaigns, choose Upgrade permission. “An Outbound campaign can only be associated to one customer profile or one knowledge base at a time.”