How to Configure Outbound Campaigns

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1. Step 4: Create an outbound or blended service (campaign) and configure its general settings “Create and configure the general settings for outbound services or campaigns.” Step 5: Assign agent teams to the campaign

   In Agency campaign launch

2. Step 18: Enable the campaign “Your outbound campaign is active when you enable it.”

   In Agency campaign launch

3. The callings lists that you imported or added in Step 1 of this procedure need to be associated with the campaign. Then, configure the lists for use within the campaign, and enable them when they are configured. See section Services and Campaigns - Lists Tab “Step 11: Define scenarios” Define the interaction processing scenarios that may be needed for automatic processing of answered campaign calls and possible callbacks within this campaign. See section Voice Scenarios.

   In Campaign audience definition

4. Step 15: Configure campaign settings “Configure all campaign-specific settings, including campaign type, general schedule, estimated success rate, calling hours, dial rules, and Do Not Call lists.” Step 16: Verify the completeness of campaign configuration

   In Dialer compliance controls