Analytics Professional: Outbound dashboard

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1. Overview:Assess your team’s outbound performance at a glance. Understand call volume, connection success, and average call length. “Identify how your team’s outbound performance evolves over time. Detect peaks or dips in call activity and success rates to optimize planning and strategy.” Key terminology

   In Call dispositions and analytics

2. The Activity by phone line table shows outbound call volume broken down by individual phone number, helping you identify which lines are driving the most activity and spot potential spam risk patterns. “This table is useful for spam management: if a specific number is generating a high volume of unconnected outbound calls, you can investigate and take action before it affects deliverability.” Metric Description Number The phone number used to make the outbound call. Line The name of that number in Aircall. Outbound calls Total outbound calls made from this number, connected or not. Connected outbound calls > x sec Number of outbound calls from this number where in-call time exceeded the threshold set in the Min connected outbound in call time (sec) filter. % Connected outbound calls Percentage of outbound calls from this number that connected above the defined threshold.

   In Caller ID reputation and spam labeling

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