Podcast episode
Lead Playbook: Armand and Mark Teach You How to Train Your Team
30 Minutes to President's Club1 Feb 202433 min
Description
Every 10th episode, we tear down one topic. In this Lead Playbook, we’re talking about team training. FOUR ACTIONABLE LEADERSHIP TAKEAWAYS It is crucial to focus the initial six weeks of onboarding on heavy immersion and then transition to learning on the job. Use Mark’s Assessment Matrix to understand the cognitive load required for what you want to train and how good you want them to be at that thing you are training for. Training is one of the top things that young reps require, want, and desire. If you don’t have continuing training and coaching, you are not delivering for your talent. A great training program not only allows you to be effective in increasing your team’s results but also increases your value as a leader. RESOURCES DISCUSSED Join our weekly newsletter Things you can steal 30MPC Training: 30mpc.com/training
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do a certification that doesn't allow you to actually be good at what you're trying to do, and it creates a robotic, non-responsive way of doing something that can hurt. And however you set the role play up, it's never going to be quite right. So if you're going to do certification, “you should do it internally. Once they're good enough internally, then they should provide” external proof that they can do the thing that you're asking them to do at the level of mastery, which I consider to be 80% the way that we show people how to do things. So that's how I would think about certifications, is they're not certified until they can do it in the wild, and make sure that they're not practicing on customers.