Outbound Wiki

Market entry

Using outbound to get first traction in a new market, geography, industry or product category.

Outbound market entry works best as a controlled test of fit. Decide what must be true about the market, offer, account, and message, then put in enough effort to learn whether those conditions hold. Outbound validation is a structured check of whether outbound can produce value before you commit a budget to it.1 Most companies start outbound at the wrong end.2 They run a campaign for three months and conclude that "outbound doesn't work.".3 A failed motion can say more about the company's fit for outbound than about outbound itself.4

Set the entry decision

Start by deciding what the market test must prove. That keeps account selection and copy tied to a decision you can make.

Begin with clear goals.5 Decide what the project should achieve and establish the basic details for how you will do it.6 Put the business goal and targeted sales level in the plan.78 Name the product or service, target market, major action items, and timeline.91011

When founders enter a market, revenue is often the primary milestone.12 Add a learning decision beside it: what would convince you that this market deserves more coverage? Decide what signal would make you continue, change the offer, or stop before you build a larger motion.

Choose the market and offer

Choose the market and offer together. The offer determines which problem you can explain and which accounts deserve attention.

Analyze the business model before defining the ICP,13 because relevant messaging depends on knowing who you are targeting.14 Before building a list, answer these questions:

  • Which problem do you understand well enough to explain without leaning on broad claims?
  • Which product is strong enough for you to work with?
  • Which market gives that product a clear reason to be considered?

The outbound selection process starts with a problem the seller understands deeply and a product strong enough to work with.1516 When you can choose the starting motion, offering a new product to new customers generally creates the least conflict and can lead to significant sales increases.17

Move on when you can state the market, offer, and problem in language a prospect would recognize. If you need a long explanation to connect them, the market test is still too broad.

Build the account map

Your list is the working map of the market. Each field should help you decide who gets a message and why.

Before sending cold emails, build a list of potential clients.18 Who belongs on it depends on what you sell.19 Define the extra information you need before you buy or build the prospect base,20 and make sure it contains email addresses and the other details required for the campaign.21

For each account, ask:

  • Why this company instead of another one?
  • Why this person instead of another person?
  • What market detail makes the account belong in this test?

The reason for choosing a company is part of the outreach decision.22 The person you select needs a reason tied to the problem, so the outreach should not discuss an implementation project with a secretary.23 For a country expansion, capture location when it helps you understand the company as part of the target market.24

Treat TAM mapping, buying signals, and personalization as one system.25 Move to the message when the account record explains the company choice, the person choice, and the detail that makes the outreach timely.

Write the first message

Your message has to make an unfamiliar market understandable quickly. Give the reader enough context to recognize the problem and enough of the offer to decide whether further attention makes sense.

Customers entering a new market are likely to begin the buyer journey at the top of the funnel.26 Give the message room to establish the problem before asking for a meeting. Use the product in outbound so prospects can see what they will receive before booking a demo.27

Write personalized copy for the accounts you selected.28 The message should answer, in plain language, why this company, why this person, and what they can inspect or understand from the outreach. Keep each answer tied to a field in the account map.

Review the message from the recipient's side. Imagine the emails targeted customers receive and picture a competitor's email arriving immediately before yours.2930 Read the draft aloud before sending it to hear whether it sounds like a person addressing that account.31 Move on when the message sounds specific without requiring the reader to supply the connection for you.

Run the validation loop

  1. Ask whether
  2. Keep a change
  3. Adjust the approach

Then back to ask whether

Validation protects budget and helps separate a weak motion from a weak market. Set the decision rule before outreach starts, then use replies to decide what deserves another pass.

After each pass, ask whether the target recognized the problem, whether the account reason felt specific, and whether the offer gave the reader something concrete to inspect. Keep a change when it improves the signal you are testing. Adjust the approach gradually until you know what works repeatedly.32

If the response is weak, inspect the motion in order: market choice, offer, account selection, person selection, and message. Do not widen coverage while you are still changing all of those at once. Keep the test small enough to tell which decision produced the response, then carry the learning into the next slice of the market.

What not to do

Most avoidable failures happen before the send. Use these as stop signs while reviewing the plan.

  • Do not start with subject lines, sequences, or tools while the strategy is undefined. Outbound tactics fail when used in isolation.33
  • Do not write a relevant message before you know who you are targeting.14
  • The usual content strategy steps do not make a complete market entry plan when a brand is reaching a new market.34
  • Do not reduce outbound to cold calling and aggressive sales pitches. That approach gives outbound a poor reputation and is described as irritating and unsustainable, with many dead ends and wasted efforts.3536

Sources

  1. 1
    “We call it outbound validation: a structured check on whether outbound can produce any value for your business before you commit a budget to it.”
  2. 2
    “Most companies start outbound at the wrong end.”
  3. 3
    “Three months later the campaign is dead and the conclusion is always the same: "outbound doesn't work."”
  4. 4
    “Outbound worked fine. The company was never a candidate for it.”
  5. 5
    “1. Set clear goals”
  6. 6
    “The first step is to decide on what you want to achieve with your exporting project and some basics about how you’ll do so.”
  7. 7
    “business goals for the expansion”
  8. 8
    “your targeted level of sales”
  9. 9
    “the specific product or service you’ll export”
  10. 10
    “the target market”
  11. 11
    “major action items and a timeline for achieving them”
  12. 12
    “When entering a new market, founders often focus on revenue as the primary milestone.”
  13. 13
    “You can’t define your ICP if you haven’t analyzed your business model first.”
  14. 14
    “You can’t write relevant messages if you don’t know who you’re targeting.”
  15. 15
    “I deeply understand the problem they solve (account intelligence for sales teams, I live in this world)”
  16. 16
    “The product is strong enough that I’d actually work with them”
  17. 17
    “Generally speaking, offering a new product to new customers generates the least amount of conflict and can lead to significant increases in sales.”
  18. 18
    “Before you can send any cold emails, you need a list of potential clients.”
  19. 19
    “The answer to this question depends on what you’re selling. For example, as a freelance copywriter, I knew I could find clients through agencies.”
  20. 20
    “But even before we buy or build the base, we need to clearly define the “plus some other info” part of our prospect base.”
  21. 21
    “a) abase of prospects (including email addresses plus some other info)”
  22. 22
    “Yes. Because that’s part of the reason we decided to reach out to the company, and not somewhere else.”
  23. 23
    “Yes. Because that’s part of the reason we decided to reach out to him/her, and not someone else. We don’t want to talk about implementing new marketing automation tool with a secretary.”
  24. 24
    “It depends, but basically yes. That’s an important part of the information about the company as a part of the market we aim at.”
  25. 25
    “Why B2B buying signals, personalization, and TAM mapping belong in one system”
  26. 26
    “But when you enter into a new market, you should consider that your customers are likely to start the buyer’s journey from the top of the funnel.”
  27. 27
    “I can use the product in outbound messages, that way, people can see what they’ll get before booking a demo.”
  28. 28
    “b) a well-crafted personalized copy of our cold emails”
  29. 29
    “Imagine the emails your targeted customers receive.”
  30. 30
    “Picture them receiving an email from a competitor right before yours.”
  31. 31
    “Try to read it out loud before you send it, just to see how it sounds.”
  32. 32
    “I gradually tweaked my approach until I figured out what works time and again.”
  33. 33
    “Most outbound content shows you tactics in isolation: subject line templates, email sequences, tools to use. But tactics fail without strategy.”
  34. 34
    “Nevertheless, when a brand is trying to reach new markets, following these steps is just not enough.”
  35. 35
    “Outbound sales often have a bad rep thanks to cold calling and aggressive sales pitches.”
  36. 36
    “This type of outbound sales is irritating, unsustainable, and results in a lot of dead ends and wasted efforts.”