Outbound Wiki

Outbound goal cascading

Breaking a company or revenue goal into targets for segments, teams, channels and individual representatives.

Outbound target cascading starts with the revenue outcome and ends with choices a person can make today. Work backward through pipeline, segment, source, team, and individual, and give each layer a target it can influence. Assign ownership all the way down. Every dollar of new pipeline required to hit the revenue number should sit at organization, team, and individual level.1 That turns a quota from a top line announcement into a chain of decisions. The chain holds when each person can see the assigned pipeline, the work that should create it, and the review that will test it.

Start with the company outcome

Begin with the commercial result and show the math that turns it into pipeline. A person should be able to trace a local target back to the outcome it supports.

While building a bookings model, use extra calculations to set pipeline goals for the company's core pipeline generation sources.2 A top down model can calculate pipeline from SDR headcount, the SQO goal per SDR, and conversion rates.3 One example gives the first SDR a quarterly revenue goal of $300,000, a historical close rate of 30 percent, a $1,000,000 pipeline requirement, an ACV of $15,000, and a requirement to book 67 demos.4

Put the calculation in a visible worksheet with the revenue outcome, close rate, pipeline requirement, contract value, and meetings or demos. When the output misses, ask which assumption changed. The individual target should trace back through those assumptions without a hidden step.

Weight the target by market

Once total pipeline is clear, distribute it according to where the business earns it. A flat split hides the assumptions that make a target fair or impossible.

Weight each segment's target by that segment's contribution to overall revenue.5 Territory budgets break revenue down by geography, territory, or market segment, then use that territory's historical data and growth assumptions to calculate the target.6

Ask which segments carry the revenue burden, whether they have enough addressable accounts, and whether historical results support planned growth. Record the reason beside each segment target, using contribution, history, or growth assumptions to explain it.

Separate motions before assigning people

Define the motion before handing out quotas. The work, reachable accounts, and conversion assumptions change with the motion.

Sales development teams are typically split between outbound and inbound teams.7 Outbound SDRs usually open cold accounts that have had no previous exposure to the vendor.8 They are often assigned accounts or predetermined industries or verticals and take a targeted approach.9 Inbound teams typically filter, qualify, and convert inbound leads into sales conversations. When both motions exist, outbound selling is generally considered more difficult, and a BDR may receive a slightly lower target when SDRs focus on inbound.10

Give each person a clear motion, market, and account scope. Clarify who owns cold account creation, who handles inbound qualification, and where handoffs happen. The target should match the work that person is expected to perform.

Turn the team goal into individual expectations

Break the big target into expectations a person can act on. Make the handoff explicit: what must this person create, by when, and which assumption makes the target possible?

Leaders should break the big picture goal into specific expectations.11 In team communication, the sales leader should explain where the goal stands, the gap to it, and what every person needs to do.12 The leader should connect each person's actions to closing that gap and highlight key deals.13

Write the individual expectation in pipeline terms before translating it into activity. Ask what pipeline amount the person owns, which segments feed it, and what result shows that the work is producing the intended motion. The person should be able to state the target and the assumption behind it in plain language.

Convert the individual target into an activity check

Activity belongs below pipeline in the cascade. Use it to see whether the assigned work is happening, then inspect the quality of engagement it creates.

Activity levels should be examined as a baseline.14 Activity metrics count the daily touchpoints created with potential customers.15 Many organizations focus solely on volume, while meaningful engagement matters most.16 Use 60 to 80 quality touchpoints as a planning reference for most B2B companies.17 The usual mix includes emails, phone calls, social media interactions, and video messages.18

When activity is high and pipeline stays flat, inspect the message, technique, and process. The quality of those elements drives higher throughput.19 Review the activity expectation, activity mix, and pipeline result together.

Run the review around the gap

Review turns the cascade into a management loop. Use the meeting to test commitments and assumptions, then change the work that feeds the target.

Monday commitments can include the meetings a team member wants to set and how far certain deals should progress.20 When lead supply depends on other teams, create cross functional ownership around the lead target.21

Ask what was committed, what moved, what stalled, and which assumption now needs attention. Keep the answer tied to the person's assigned pipeline. The next commitment should have an owner and a reason connected to the target.

What not to do

These mistakes break the chain between the company outcome and the work assigned to a person.

  • Weight segment targets by contribution to overall revenue.5
  • Many organizations focus solely on activity volume. Meaningful engagement matters most.16
  • Leaders should break the big picture goal into specific expectations.11
  • Show where the goal stands, the gap, and what each person needs to do.12
  • Use different target logic for inbound and outbound motions. Outbound selling is generally considered more difficult and may carry a slightly lower target when inbound has its own focus.10

At the next target review, have each owner explain the pipeline they carry and the work that should create it. Change the assumption when the engagement signal fails, and revisit the target when the math fails. Keep ownership visible through the next review.

Sources

  1. 1
    “Every dollar of new pipeline required to hit the revenue number should be allocated down to the organization, team, and individual level, by having a well communicated and understood pipeline quota that is a primary variable for bonus and/or incentive compensation.”
  2. 2
    “For extra credit and to help maintain organizational alignment -- while you’re making a bookings model, with a little bit of extra math you can set pipeline goals for the company’s core pipeline generation sources [4], so I recommend doing so.”
  3. 3
    ““So: 12 SDRs × 12 SQOs (goal) × conversion rates = pipeline””
  4. 4
    “For the example in this screenshot, they were looking to hire their first SDR to hit a quarterly revenue goal of $300,000. They had a historical close rate of 30%, which meant they needed to generate $1,000,000 in pipeline. At an ACV of $15,000, this meant they needed to book 67 demos in order for the team to hit its revenue target.”
  5. 5
    “Weight each segment's target by its contribution to overall revenue.”
  6. 6
    “Breaks revenue down by geographic region, sales territory, or market segment. Each territory gets its own revenue target, calculated from its own historical data and growth assumptions.”
  7. 7
    “Sales development teams are typically split between outbound teams and inbound teams.”
  8. 8
    “Outbound SDRs will usually be responsible for opening new “cold” accounts that had no previous exposure to the vendor.”
  9. 9
    “They will often be given a set of accounts to engage with, or a predetermined set of industries or verticals to penetrate, and be more targeted in their approach.”
  10. 10
    “Typically, outbound selling is considered much more difficult and generally leads to a slightly lower target for the BDR if you also have SDRs focused on inbound.”
  11. 11
    “So I think it's incumbent on us to break it down”
    Hall of Fame: Stevie Case

    30 Minutes to President's ClubBack to the text

  12. 12
    “where the goal stands. This is the gap, and this is what every single one of you needs”
  13. 13
    “to do individually to help us close that gap, including a highlight of key deals.”
  14. 14
    “But as a baseline we need to look at activity levels.”
  15. 15
    “Activity metrics measure how many touchpoints your SDRs create with potential customers each day.”
  16. 16
    “While many organizations focus solely on volume (like 100+ activities daily), what truly matters ismeaningfulengagement.”
  17. 17
    “The ideal range for most B2B companies falls between 60-80 quality touchpoints per day. This number allows enough volume for market coverage while still permitting personalization.”
  18. 18
    “An SDR's daily activities typically include emails, phone calls, social media interactions, and video messages.”
  19. 19
    “Your team can put in the work but it’s the quality of the message, the technique, and the processes that drive higher throughput.”
  20. 20
    “set, how far they want to progress certain deals.”
  21. 21
    “by creating an element of cross-functional ownership around that lead target.”