Outbound Wiki

Events and field touches

Conferences, meetups and field visits as touches in a cadence, before and after the event.

An event touch earns its place by giving the prospect a reason to talk before the event, a useful conversation during it, and a clear next action afterward. Most success at in-person events comes from prospecting that sets meetings at the event.1 Book those meetings before the conference starts.2 An event where prospects can meet people in similar roles can itself be enough reason to reach out.3 Build around that reason, then carry the conversation through the event and into a scheduled follow-up.

Pick the event touch

Pick the event before writing the message. It should give the person a natural reason to reply and a specific way to meet.

An event that lets prospects meet people in similar roles can be sufficient reason to reach out.3 Use the event as the reason for contact. Ask about a specific event, invite someone to a hosted event or reservation, or offer an introduction to a speaker.4 Personal invitations matter because otherwise people may say they did not know the event was happening.5

For each contact, decide what the reply should make possible: a meeting, an invitation, a reservation, or an introduction. Keep the message tied to that event so the person has something concrete to accept or decline.

Before the event

Turn the event reason into a planned sequence. Arrive with conversations already in motion instead of trying to find every useful contact on the floor.

Build a pre-conference sequence6 and put calls and emails to prospects into it.7 Ask people you have already met whether they will attend.8 About a week before the event, follow up with people you previously spoke to or emailed.9

Listen for whether they are attending and what they want from the event. A confirmed attendee with a reason for being there gives you a better opening than a generic request to connect. If there is no reply, keep the event as context for the rest of the cadence and do not treat silence as a verdict on fit.

During the event

Use the conversation to learn why the person came and whether a deeper discussion makes sense. Keep it short enough to respect the setting, then schedule an appointment when the fit is clear.

Ask, "Why did you personally want to attend this conference?".10 The answer will usually bring out the company they work for and why the conference suited it.11 Ask questions, let people talk about themselves and their businesses, and use the time to assess whether they could be a good customer.12

Attend speaker sessions to meet prospects there.13 When the conversation shows a possible fit, make a later appointment for a more detailed discussion.14 If the fit is unclear, keep learning instead of forcing an appointment. Ask what prompted the visit, what they hoped to solve, and what would make a follow-up useful.

After the event

Write the follow-up while the shared context is still easy to recognize, and give it a specific next action.

The period between a conference and scheduling the next meeting is where most post-conference deals go to die.15 Use follow-up communication consistently across every part of the event motion. One-off activities do not help the situation.16 Assume everyone you met is receiving 50 to 100 follow-up emails asking for time after the conference.17 Reference the conversation you had and propose a specific next discussion so your message does not read like a standard event follow-up.

If someone organized a large meeting, text to thank them and ask, "How do you think that went?".18 That message recognizes the effort behind the event and gives you a reason to continue the conversation.

Use the follow-up to test the buying path as well as interest. Event conversations can feel productive, yet the interested contact is often not the actual decision maker.19 Ask who else needs to be part of the next discussion and how the decision will be handled. The path from an event introduction to a call or meeting, then to a proposal and close, can run too long, with insufficient conversion rates.20 Define the next conversation before the event goes cold.

Field visits

A field visit belongs in the cadence when it gives someone a concrete reason to meet at the office. Treat it as a dated touch with its own invitation, conversation and follow-up.

Team members routinely visit different offices.21 Give the visit a clear purpose before asking for time. During the visit, carry the event questions into the conversation, listen for fit, and leave with a next action that can happen afterward. The same event logic applies: context earns the reply, the conversation tests relevance, and the follow-up keeps the touch moving.

What not to do

Keep these warnings close to the workflow before sending the invitation or follow-up.

  • Keep networking and prospecting as separate motions.22
  • Many people call attending a networking event prospecting to avoid doing prospecting.23
  • People who are pitched throughout the day may shut down if an interaction appears to be an attempt to make a sale.24
  • A vague coffee follow-up is a waste of time and effort 98 percent of the time.25

Sources

  1. 1
    “in-person events comes as a result of the prospecting that you do to set meetings at”
  2. 2
    “Ideally, you’ll have booked several meetings before the conference even starts.”
  3. 3
    “that might just be on its own a good enough reason to reach out.”
    Hall of Fame: Robin De Vries

    30 Minutes to President's ClubBack to the text

  4. 4
    “You can ask if they're going to certain events. You can ask if, you know, if you're having an event, you can try to get them signed up for that. You know, I'm making a reservation at this spot. Thought you'd be interested in this or, Hey, you're going to this. This is a pretty cool speaker that I saw last year at, you know, the black hat event. Are you going to this spot? And if so, do you want me to introduce you to the speaker?”
  5. 5
    “Personal invites are super important – you might be worried about bothering people, but the alternative perspective is people saying “I didn’t know that was happening, why didn’t you tell me!?” 🙂”
  6. 6
    “you should build some sort of pre-conference sequence.”
  7. 7
    “Call them, email them”
  8. 8
    “If you can, use the time before the conference to ask people you’ve met whether or not they’re going to go.”
  9. 9
    “About a week before the event, it is good to follow up with people that you spoke to or emailed.”
  10. 10
    “One of the best questions you can ask up front is, “Why did you personally want to attend this conference?””
  11. 11
    “Inevitably they will bring up the company they work for and why the conference was a fit.”
  12. 12
    “Both in your meetings and when you meet people around the conference, ask questions. Let people talk about themselves and their businesses. Use this time to determine whether they’d be a good customer for your company.”
  13. 13
    “meet those folks.”
  14. 14
    “If they are, make a later appointment to talk about it in more detail.”
  15. 15
    “where most post-conference deals go to die.”
    Your Blueprint To Nail EVERY In-Person Meeting

    30 Minutes to President's ClubBack to the text

  16. 16
    “And so if you do an event and you have people come and learn and then there's a follow up communications and just making sure that you're consistent with all the pieces and not just one off things, because that doesn't help the situation, especially when, again, back to the rate of change is so fast these days that you have to be consistent.”
  17. 17
    “You have to assume that everyone you meet is getting 50-100 follow up emails from people asking for their time after the conference.”
  18. 18
    “You gotta text them afterwards, because they're putting their brand on the line. Hey, Sarah, how do you think that went? Sarah, thank you so much for organizing that, I'm sending you coffee.”
  19. 19
    “A lot of the times, we’d learn through the sales cycle that, while our new contact was a huge fan and very much interested in working with us, they weren’t the real decision maker.”
  20. 20
    “The sales cycle from an introduction at an event to a phone call or meeting and from a call or meeting to a proposal and close was simply too long, and the conversion rates weren’t where they needed to be.”
  21. 21
    “We routinely have team members make visits to different offices.”
  22. 22
    “If you’ve been following me for a long time, you know that I don’t consider networking the same as prospecting.”
  23. 23
    “Too many people go to a networking event but call it prospecting simply to avoid prospecting.”
  24. 24
    “Many of the people you’ll talk to are getting pitched all day, and they’ll shut down if it looks like you’re trying to make a sale.”
  25. 25
    “If I could be very blunt, 98% of the time that’s a big fat waste of time and effort as well as a poor reason to order a low-fat mocha blend.”