Outbound Wiki

Pre-meeting value setting

Explaining the meeting’s purpose, expected outcome, and relevance before it takes place.

Before a sales meeting, help the other person see why you are meeting, how the conversation will run, and how they can take part. The message should explain why the conversation is happening, what you plan to cover, what you hope to produce, and how the other person can shape it. Let the desired outcome determine the tone and content of the pre-meeting email.1 Treat the message as a working agreement. It gives both sides a way to prepare and a standard for deciding whether the meeting did its job.

Set the outcome before you write

Decide privately what the conversation should produce. That decision keeps the note focused when several possible topics compete for space.

Preparation should define the purpose and desired outcome of the meeting.2 For an executive meeting, narrow the preparation to one desired outcome.3 Write that outcome as something the other person can recognize at the end of the conversation.

Ask yourself what the other person should understand, decide, or agree to by the time the meeting ends. If the answer contains several unrelated results, choose the one that gives the meeting direction and let the rest support it.

Give the conversation a reason

Start with why the conversation is happening, then connect the planned discussion to that reason. Give the other person the context for the conversation before the meeting.4 Explain what will happen and why the meeting is happening.56 Say the meeting's value out loud during preparation so you can express what the other person gets from the time.7

A useful purpose line answers two questions: why this conversation now, and what will be different if it goes well. Keep it specific enough to guide the discussion while leaving room for the other person's priorities.

Build the agenda around the outcome

Use the agenda to show how the conversation will reach its intended result. Include a topic only if it helps you understand, decide, or complete something tied to the outcome.

Share the proposed agenda topics and what you hope to discuss.8 Explain how you will spend the meeting time to prove the purpose.9 Set expectations about timing in the pre-meeting email.10 If you will prepare something before the call, tell the other person what you will do before it.11

Keep the agenda short enough to read quickly. Put the most important discussion closest to the stated outcome. If a topic cannot help reach that outcome, move it out of the main plan or ask whether it belongs in the conversation.

Make relevance visible

People prepare when they can see why the planned topics belong to them. State that relevance for the people you invited, especially when several stakeholders will attend.

For an executive meeting, identify the topics you believe are relevant.12 When an SDR is setting a meeting for an account executive, explain the account executive's experience, customers, and what the buyer can expect from the meeting.13 When a champion brings stakeholders together, explain the value of the meeting to those stakeholders.14

Write the relevance in terms of the work the attendees care about. Tell them what they will be able to examine, clarify, or decide during the conversation. This gives each person a reason to read the message and arrive ready to contribute.

Invite the buyer into the plan

Leave room for the other person to change the agenda. Their answer can show what deserves more time and what the original plan missed.

Ask: "I want to make sure that our time together is really, really effective. Is there anything in particular you really want to make sure that we cover or address in our time together?"15 Asking prospects first makes them think about what they want from the meeting.16 You can also close with, "And if you had other thoughts in mind, let me know".17

Read the reply as preparation, not as a request to add every possible topic. Use it to adjust the agenda, the people involved, or the outcome you need to test.

Send the message where it will be seen

Where and when you send the expectation matters as well as the wording. Give the other person enough time to absorb the plan, then use the final reminder to reconnect the meeting with its purpose.

Send the pre-meeting email the day before so attendees have time to digest it.18 A day before reminder should restate who the meeting is with and why the prospect should care.19 You can also call to confirm whether there is anything the prospect especially wants covered.20

Keep the agenda somewhere beyond the calendar invitation.21 The invitation can hold the logistics, while the message carries the context, outcome, and preparation.

A message you can send

Turn those decisions into a short note the other person can scan. The wording can change with the outcome, while the structure stays familiar.

We are meeting to discuss [context].

We will cover [topics] and use the time to [how we will work].

I hope we leave with [desired outcome].

I will prepare [relevant preparation] beforehand.

Is there anything you want to add or make sure we address?

Read the note as if you received it while managing a full schedule. The purpose should be clear without a call, the plan should lead toward the outcome, and the final question should make it easy to add a priority.

What not to do

These mistakes leave the other person to infer the meeting's purpose or value. Remove that guesswork before the invitation goes out.

  • Do not keep the agenda only in the calendar invitation; share it somewhere else as well.21
  • Leaving the purpose unstated turns an agenda into a list of topics.22
  • Do not make attendees work out why the topics are relevant; identify the relevant topics yourself.12
  • Do not let the outcome arrive as a surprise; tell attendees where the meeting is going.23
  • Do not start discovery questions without setting expectations upfront.24

Use the other person's reply to decide what belongs in the conversation, then carry that agreement into the live meeting.

Sources

  1. 1
    “influence the tone and the content”
  2. 2
    “Always have purpose at the core. Like what are you trying to get out of this?”
  3. 3
    “But as long as they have this and really just narrow it down to like, what's the one thing I need you to get out of this call?”
  4. 4
    “Here's the key context for what's going on in this conversation.”
  5. 5
    “This is what we're going to do in this meeting.”
  6. 6
    “This is why we're here.”
  7. 7
    “And actually being able to verbalize that, that goes into the prep as well.”
    Hall of Fame: Michelle Cecil

    30 Minutes to President's ClubBack to the text

  8. 8
    “And here's the agenda topics. Here's what I was hoping to talk about.”
  9. 9
    “The plan is, this is how we're gonna spend time to make sure that we can actually prove”
  10. 10
    “It's going to be stuff like setting expectations on timing.”
  11. 11
    “Here's what we're going to talk about, and here's what I'm going to do between now and the call”
  12. 12
    “these are the things that we thought were going to be relevant.”
  13. 13
    “If you're an SDR setting a meeting for an account executive, I want you to hype them up, talk about their experience, the companies they're working with, what they could expect in that meeting.”
  14. 14
    “Number three, when you make the suggestion to your champion to bring folks together for an”
    Hall of Fame: Michelle Cecil

    30 Minutes to President's ClubBack to the text

  15. 15
    “I want to make sure that our time together is really, really effective. Is there anything in particular you really want to make sure that we cover or address in our time together?”
  16. 16
    “But if you ask them first, now they've got to actually think. And that's a challenge we deal”
    Hall of Fame: Adam Ochart

    30 Minutes to President's ClubBack to the text

  17. 17
    “And if you had other thoughts in mind, let me know.”
  18. 18
    “So they have time to digest it.”
  19. 19
    “So I want to share again, this is who I'm meeting with. This is why I should care.”
  20. 20
    “meeting by doing things like calling them to confirm, Hey, is there anything”
  21. 21
    “Hopefully it's not just in the invite.”
  22. 22
    “What's often missed is what's the purpose?”
  23. 23
    “them know where you're going. And then when you get there, it's no surprise.”
  24. 24
    “instead of having them be kind of pissed off that you start peppering them with discovery questions.”