Outbound Wiki

Joint campaign planning

Coordinating audience selection, channels, offers, timelines and execution for campaigns run by both partners.

Joint campaign planning works when both partners agree on the segment, route to market, and result before choosing activities. Build the plan in that order so each channel and message has a purpose. A perfectly executed tactical plan can still target the wrong segment.1 A strong marketing plan can still fail when it reaches sales.2 Use those risks as design checks: can both partners reach the same people, and will their teams act on the demand the campaign creates?

Start with the foundation

Start the joint planning conversation before either partner commits to a channel or activity. Leave it with a segment definition and a reason both sides can use in the campaign.

Co-marketing belongs in the planning and organization stage.3 Start segmentation by asking who you want to target or what you are selling. Either focus can be appropriate.45 A product company may focus on what it sells.6 A services company or reseller may start with whom it supports.7

Then ask which customers both partners can reach and which problem or offer gives that segment a reason to respond. Write the answer down before choosing channels, creative, or timing.

Map partner fit and build the brief

Once the segment is clear, compare what each partner brings with what the campaign will require. This exposes gaps that a polished campaign will not fix later.

Spend time identifying the partners' commonalities.8 Use a shared brief covering the ICP, persona pains, use cases, competitors, required proof, distribution plan, and localization needs.9 Run a thorough SWOT analysis of both partners together, independently, and where they overlap.10 Pay particular attention to the skills of both partners.11

Write down audience differences during initial planning. A broad software market and a partner's focus on financial decision makers in large insurance companies are different starting points that need to be surfaced before campaign design.12

Choose the go-to-market path

The message path should follow how the target customer will make a decision. Decide how the partners appear in that path before writing campaign copy or choosing an offer.

Let the target customer guide the value proposition choice.13 Partners may go to market with a joint value proposition or present one partner before the other.14 A sequential value proposition can move from one partner to the other and then to both.15

When one partner mainly handles fulfillment, the selling partner can use its own value proposition.16 After the customer agrees to buy, that partner can bring in the other partner to help implement the product.17

Ask what the customer needs to understand first, which partner earns the initial attention, and where the second partner enters. Use those answers to set the campaign's message order.

Check execution capacity

A campaign depends on partner teams to create demand, sell it, and support the resulting work. Check those capabilities before committing to a plan that depends on them.

Assess technical skills as part of overall planning,18 then check marketing and sales skills directly.19 Determine what skills each partner brings to the joint relationship instead of assuming they exist.20

Ask, "are you able to sell net new business?"21 Define net-new business as brand-new customers that did not come from a referral.22 Then ask, "tell me about your sales team, how much of their quota is on net new business?" or "how much net new businesses did they generate last year?"23

Sales representatives can achieve 100 percent of their quota through existing customers.24 A representative who can do that may not spend time on an early-stage opportunity.25 Match campaign complexity to the weaker capability: when one required partner has basic marketing skills, a simple plan is the better choice.26

Pick the campaign motion

Choose the customer motion before the channel mix. The motion tells both partners what kind of audience the campaign must reach and what response the offer should produce.

A joint plan can target customers who are brand-new to both partners.27 It can target cross-selling to one partner's customers, the other partner's customers, or both.28 In that motion, one partner sells into the other partner's customer or install base.29

The plan can also target upgrades.30 An upgrade may move a joint customer from an older product to a newer offering.31

Record the chosen motion in the brief so channel decisions follow it.

Set goals before activities

Goals give the partners a shared test for later campaign decisions. Set them at the beginning of planning and revisit them before the plan is final.32 Ask, "how many new customers do we want, what's the revenue there, how much are we going to get from upgrades, how much are we going to get from cross-selling?"33

Call the desired closed business a closed business goal.34 Define the pipeline goal as the pipeline needed to achieve it.35 Add sub-goals where the campaign needs another measure.36 Awareness may be a sub-goal when the partners are taking a joint value proposition to market.37

Build channels and execution

Choose tactics only after the segment, partner fit, message path, campaign motion, and goals are settled. At this point, channels deliver the agreed plan.

The next planning stage covers tactics and messaging intended to achieve the goals.38 Coordinate the partners' marketing efforts for maximum impact.39 A proposal may combine podcast ads, sponsored webinars, and newsletters.40

Before setting the schedule, check whether journeys or campaigns overlap by timeline, audience, or channel.41 Assign each channel a message and connect the activity to the chosen campaign motion. Note where partner teams need to act, and resolve overlaps while the plan is still being shaped.

What not to do

Keep these failure points visible while the partners make decisions.

  • People often choose tactics and activities before establishing the right foundations.42
  • Do not assume technical skills are already covered during planning.43
  • Nearly 100 percent of people say they can sell net-new business when asked.44 Check quota and prior output instead of accepting that answer.
  • A joint value proposition is not always required.45
  • Use a few clear top-line goals rather than too many.46

Sources

  1. 1
    “This is not unlike where we might have the perfectly executed tactical plan. But we're targeting the wrong segment.”
  2. 2
    “and you're entire plan, which might be a great marketing plan is going to fail when it hits the sales level.”
  3. 3
    “Make sure to align on co-marketing in the planning and organization stage!”
  4. 4
    “The first things like to talk about in creating a joint marketing plan is this segment and this is either who we're targeting and or what we're selling.”
  5. 5
    “both can be appropriate.”
  6. 6
    “If I'm a product company I tend to want to focus more on what I'm selling.”
  7. 7
    “a services company in many resellers may focus first on who I'm supporting.”
  8. 8
    “So it's important that we spend some time on this and look at, you know where our commonalities are.”
  9. 9
    “Shared Brief — ICP, persona pains, use cases, competitors, required proof, distribution plan, and localization needs.”
  10. 10
    “we want to do a thorough SWOT analysis of both companies together and independently on where they overlap.”
  11. 11
    “particular attention to the skills of both partners.”
  12. 12
    “But you may partner with somebody who's looking to support financial decision makers within large insurance companies and so these are important things to really flush out in the initial planning structure.”
  13. 13
    “A lot of it's going to depend on who we're selling to.”
  14. 14
    “There are of course many times where we do want to go to market on that joint value prop, but keep in mind that doesn't have to be that way and it can go A and then B, or it can go B and then A.”
  15. 15
    “In some cases we can make a sequential value proposition to a customer that will eventually go from A to B, to A plus B.”
  16. 16
    “For example I may have a partner that's really more of a fulfillment partner, in which case I'm going to do, as partner A, most of the selling. I'm gonna go to market with my value prop.”
  17. 17
    “Once I've convince them to buy my products as an example, I'm gonna bring my partner in who can help them implement the product.”
  18. 18
    “technical skills, that's important for over all planning”
  19. 19
    “So I'll focus on marketing skills and sales skills.”
  20. 20
    “We don't want to make that assumption, we want to find out what skills do we each have, each of us as partners have and that will bring to the joint relationship.”
  21. 21
    “are you able to sell net new business?”
  22. 22
    “This would be brand new customers that didn't come from a referral.”
  23. 23
    “one thing we will then ask is "tell me about your sales team, how much of their quota is on net new business?" Or, "how much net new businesses did they generate last year?"”
  24. 24
    “our reps can achieve 100 percent of their quota on existing customers.”
  25. 25
    “So if you get them something early in the sales process to that rep, their not going to spend the time on it.”
  26. 26
    “But we've got very basic skills at one of the two partners that are required we're going to be better off designing a simple plan.”
  27. 27
    “We can target net new customers, these would be customers that are brand new to both of us.”
  28. 28
    “We can target cross selling Partner A, or Partner B customers, or in theory both.”
  29. 29
    “So this is where Partner B is going to be selling into the customer, or the Partner A install base.”
  30. 30
    “then finally we can look at an upgrade.”
  31. 31
    “Often this can be a joint customer that may have older product, how are we gonna get them to upgrade to a newest offering versus what they may have in place today.”
  32. 32
    “I frankly think it can be done both in the beginning and then come back to the end”
  33. 33
    “this is where you want to set out and say "ok net new customers, how many new customers do we want, what's the revenue there, how much are we going to get from upgrades, how much are we going to get from cross-selling" and really map out some of those goals.”
  34. 34
    “That would be a "closed business goal".”
  35. 35
    “We might then get into a pipeline goal, what pipeline is needed to achieve those goals”
  36. 36
    “there may be some sub-goals.”
  37. 37
    “Maybe if we have got value prop A and B, maybe awareness might be something we are really interesting in.”
  38. 38
    “Now we've got all the foundational items together, next we're going to get into tactics and messaging, and all the things that will lead us to achieve our goals.”
  39. 39
    “You can then coordinate your efforts for maximum impact.”
  40. 40
    “You're current proposal has stuff like podcast ads, sponsored webinars, newsletters in there.”
  41. 41
    “See if journeys or campaigns overlap (timeline, audience, channel)”
  42. 42
    “But they don't spend enough time on getting the right foundations correct.”
  43. 43
    “We don't want to make that assumption when we really plan”
  44. 44
    “It's really close to a 100 percent.”
  45. 45
    “We don't necessarily have to go market with a joint value proposition.”
  46. 46
    “So really trying map out these goals, we don't want too many top-line goals but a few very clear top-line goals that we can then build to as we go through the next step.”