Outbound Wiki

Economic buyer identification

Finding the person who controls budget, approves the purchase, or owns the financial outcome.

Find the person who can release budget and move the purchase forward. Then test whether you can reach and engage that person. Build the call around authority, the approval path, and the financial outcome the buyer must defend. The economic buyer is the person who signs the check and whose approval causes everyone else to move.1 A name in your notes identifies the person, but you can know who they are without being connected. A committed deal requires engagement with that person.23

Start with a working hypothesis

Go into the call with a view you are ready to test. Let your first guess guide the questions without treating it as the answer.

Before the call, write down a preliminary view of who the economic buyer is.4 Start with the highest-power stakeholder when possible.5 If you have a current champion, ask for permission to contact the person, look that person up, and check the company website.6

Use the hypothesis to choose what to verify. Replace the guessed role with a clear answer about budget, authority, and access.

Define the economic buyer

Use budget authority as the test. Cover technical fit separately.

The economic buyer can approve the budget, while decision criteria describe the technical requirements.7 Prepare for the financial scrutiny that follows: the economic buyer signs the purchase, focuses on risk and opportunity cost, and asks what happens if the purchase fails.8

A user can describe the problem. A technical evaluator can assess requirements. A helpful contact can explain the account. Those roles do not replace the person whose approval releases the purchase.

Run the questions in order

  1. Authority
  2. Budget
  3. Approval
  4. Identity
  5. Access

Move from the contact in front of you toward the person who controls the decision. Ask about ownership, funding, access, and the approval path.

Stage What you are trying to learn Example question
Authority whether the current contact owns the decision or needs buy-in "Is this ultimately your decision or do we need to get some buy-in?"9
Budget where funding control sits "Who's holding the budget?"10
Approval who can authorize payment "Who's actually going to sign the check?"11
Identity who the economic buyer is "Who is the EB?"12
Access whether you can reach that person "Do we have access to the economic buyer?"13
Future ownership who owns the budget after implementation "After the solution is implemented, who is going to own the budget then?"14

Use the questions as prompts and follow up on each answer. When a contact names another person, ask what that person controls and how the contact works with them. Move on when you can describe the buyer's authority and the route to approval in plain language.

Separate identification from engagement

A deal review should record whether you know the buyer, whether you can reach the buyer, and whether the buyer has engaged. Keep those conditions separate in your notes.

Ask, "Who is the ecobuyer and why?" during the review.15 If the answers are missing, go get them.16 A name without access leaves the most important part of the buying process outside the conversation.

Treat access as the gate for the next step. If the current contact cannot connect you, learn who can make the introduction and what the economic buyer needs to see before taking the meeting.

Prepare the economic buyer conversation

Once you have access, change the content of the conversation. The person who approves the purchase needs a case they can carry through their own approval process.

Take findings and recommendations to the economic buyer first because that person is equipped to deliver the message strongly.17 Target the evaluation question specifically at the economic buyer.18 Use a business case, comparable deals, and clear pricing logic when you make the case.19

What not to do

  • Do not assume the person you are speaking with controls the purchase. That person may lack the budget or authority.20
  • One friendly contact is not proof that the deal is progressing.21
  • Do not skip budget-owner work because the shorter route feels easier. Sales professionals tend to take that shortcut.22

Tool for this

Reaching the people who decide

For the contact side I would point to Intedat. It lists the people at each company it selects with position, department and level, purchasing, directors, statutory bodies and the C-level included, and a workflow can name the department it wants reached first. You still pick the person yourself, and an address it guessed from the company's email pattern carries a badge saying so, which is how I want to be told.

Open Intedat

Sources

  1. 1
    “It's the person who will sign the check when they say go, everyone else moves.”
  2. 2
    “Identification means you know who it is but you're not connected.”
  3. 3
    “The economic buyer you have engagement with that economic buyer.”
  4. 4
    “of who the economic buyer is.”
    Hall of Fame: Stephen Guerguy

    30 Minutes to President's ClubBack to the text

  5. 5
    “I would always start with power if you can.”
  6. 6
    “for permission to call them. It's to look them up and zoom info. It's to look at their website”
  7. 7
    “buyer, so someone who can approve the budget, decision criteria, which is what are the technical”
  8. 8
    “The economic buyer signs. They care about risk and opportunity cost, rarely about features, and they will ask what happens if this fails.”
  9. 9
    “What does it look like for you guys? Is this ultimately your decision or do we need to get some buy-in?”
  10. 10
    “who's holding the budget”
  11. 11
    “But also, you need to identify who's actually going to sign the check.”
  12. 12
    “Who is the EB?”
  13. 13
    “Do we have access to the economic buyer?”
  14. 14
    “or after the solution is implemented, who is going to own the budget then? Right? Because”
  15. 15
    “Who is the ecobuyer and why?”
  16. 16
    “to those questions, you'll go get them.”
  17. 17
    “I take it to the economic buyer first, because if there's anyone that's equipped to deliver that message the strongest, it's not going to be me, and it's not going to be anyone from my team.”
  18. 18
    “I'm going to target that question specifically at the economic buyers.”
  19. 19
    “Economic buyer Protect budget and ROI credibility Overpaying, unmeasurable value Business case, comparable deals, clear pricing logic Flat until proposal, sharp swing at negotiation”
  20. 20
    “Because the person you might be speaking to just doesn't have the budget or authority.”
  21. 21
    “That means sellers can no longer focus on one friendly contact and assume the deal is progressing.”
  22. 22
    “sales professionals still tend to take shortcuts with their sales strategy because it seems so much easier.”