Outbound Wiki

Firmographic ICP criteria

The company attributes such as industry, size, revenue, location and growth that define a good-fit account.

Firmographic ICP criteria help decide which company accounts deserve outbound attention and which should leave the list. Begin with the buying situation, then choose company attributes that filter accounts against it. Each field should change an account decision and be usable during list building. That keeps a company description from becoming a list of plausible names.

Define the unit

Qualify the account first. The account carries the firmographic rule, and the person comes later.

An ICP is an account-level description of the companies a business is best at winning, serving, retaining, and expanding.1 It describes companies rather than individuals.2 A buyer persona covers the individual inside the account, while an ABM target list contains named accounts currently being worked.3 Build the ICP before personas because it determines which accounts are worth pursuing.4

Find the buying situation

Identify the situation that makes an account worth pursuing before choosing filters. Without that situation, even a clean firmographic list is a guess.

Ask: "Which organizations hit the struggling moment this product resolves, what progress are they trying to make, and what are they hiring today instead?".5 Use the answer to decide which company attributes belong in the profile. Firmographics filter that answer after the buying situation is understood.6

Choose the fields

Choose fields that a list builder can answer consistently. Keep the set short enough to use, and make each field precise enough to change an account decision.

Core firmographic dimensions include industry, company size, annual revenue, and geography.7 Add location or geographic market when territory affects fit.8

Write company size as an employee range or threshold. An example uses 1,000 to 5,000 employees.9 Revenue can be written as a range that separates the company types you can serve well.10 Business type can narrow the field, with B2B SaaS and e-commerce given as examples.11

Growth can be a fit field when it marks the buying situation you serve. One business example describes companies that want to scale and grow, have turnover above 2 to 3 million pounds, and already have an existing sales function.12 Ownership structure can record whether the account is private, public, or backed by venture capital.13

Set thresholds and exclusions

Turn every field into a rule someone can apply without a debate. A field that never changes inclusion, routing, or disqualification adds description without guiding action.

Use explicit thresholds for size, revenue, and industry. One qualification example uses at least 50 employees, at least $3M in revenue, and a target industry as its test.14 Treat the figures you choose as calibration points for your own account base. Threshold figures can disagree because they come from different years, samples, and definitions.15

Write geography as an inclusion rule, then add exclusions. Account fit can require an agreed industry, size, geography, use case, exclusions, and rules about account status.16 Keep the final profile to a short list of firmographic and technographic criteria, explicit disqualifiers, and CRM scoring and tiers.17

Someone looking at an account should reach the same decision from the written rules. If two people would interpret a field differently, replace the label with a range, boundary, or explicit condition.

Make the profile usable

The team should be able to apply the ICP during list building and account review. Put the criteria where inclusion and exclusion happen, then check whether the rules select the right accounts.

An SDR should be able to disqualify an account against the profile, RevOps should be able to score and route it, and the profile should be reviewed monthly against closed-won data.18 Review patterns in the best customers across company size, industry, geographic location, revenue, and product use.19

Use those patterns to remove fields that do not separate fit. Tighten the fields that do, and add attributes that appear repeatedly in successful accounts.

The current account list is an output of these rules. Keep the profile stable enough for consistent qualification, then let account review show where the rules need to change.

What not to do

These errors make a profile look complete while giving outbound no usable decision. Keep the exclusions close to the rules.

  • Make each criterion specific when the attributes allow it.20
  • Do not assume every customer and sale is equally good.21
  • As the business grows, check whether each deal is worth the resources required to close and retain it.22
  • Account for the higher sample cost when criteria become more restrictive.23

Take the finished profile into the next list build and test every account against the buying situation and the written fields. When a closed-won review shows a pattern the rules miss, change the profile and let the next account decision reflect it.18

Sources

  1. 1
    “The standard definition: an ideal customer profile (ICP) is an account-level description of the companies you are best at winning, serving, retaining and expanding.”
  2. 2
    “An ICP describes companies rather than people.”
  3. 3
    “A buyer persona is the person inside the account,TAM/SAM/SOMare market-size estimates in dollars, and an ABM target list is the named accounts you are working right now.”
  4. 4
    “You need both, but build the ICP first because it determines which accounts are worth pursuing.”
  5. 5
    “So the first question is not what kind of company buys this. It is which organizations hit the struggling moment this product resolves, what progress they are trying to make, and what they are hiring today instead.”
  6. 6
    “Firmographics come back as filters on that answer, never as the explanation for it.”
  7. 7
    “Firmographic: Industry, company size, annual revenue, geography”
  8. 8
    “Firmographic criteria might include stack, revenue, location, team size, industry, geo market, etc.”
  9. 9
    “Company size (e.g. 1,000-5,000 employees)”
  10. 10
    “Company size (e.g., 1,000–5,000 employees) or revenue range”
  11. 11
    “Type of business (e.g. B2B SaaS, e-commerce)”
  12. 12
    “So for example, in my business, it's people that want to scale and grow, that have turnover of, you know, over 2 to 3 million pounds, who already have a couple of people in sales role itself.”
  13. 13
    “structure of the account. Meaning, are they private? Are they public? Are they VC-backed?”
  14. 14
    “ICP matching: Does the company meet your size, revenue, and industry requirements? This is where thresholds matter: 50+ employees, $3M+ revenue, target industry, etc.”
  15. 15
    “A caveat on the numbers: they come from different years, samples and definitions, so several of them disagree. Use them as shape, not as truth.”
  16. 16
    “Account fit: the company matches the agreed industry, size, geography, use case, exclusions, and account-status rules.”
  17. 17
    “It is a short list of firmographic and technographic criteria, plus explicit disqualifiers, scored and tiered in the CRM.”
  18. 18
    “The other half of a real ICP is that it is enforceable: an SDR can disqualify an account against it, RevOps can score and route on it, and it gets reviewed monthly against closed-won data.”
  19. 19
    “Look for patterns in company size, industry, geographic location, revenue, and how they use your product.”
  20. 20
    “Also notice how specific these attributes get.”
  21. 21
    “All too often, marketers and salespeople think: “A customer is a customer is a customer. Any sale is a good sale.””
  22. 22
    “As your business grows, you need to make sure that the deals you’re closing are worth the resources you’re expending in order to close and retain those deals.”
  23. 23
    “Be specific, but also be aware that the more restrictive the criteria are, the higher the sample cost will be.”