Outbound Wiki

List building

Turning a segment into a deduplicated, prioritized list of accounts and contacts, and keeping it fresh.

Build the list around accounts, then work down to people and contact details. Each pass should answer a clear question: does the account fit, who matters there, can you reach that person, and is the record clean enough to use? Use the list to reduce decisions at call time. The less you investigate while preparing, the more consistently you can work it. Keep each campaign's target specific and let the list structure follow that target. A checked account queue gives the rep a workable next step.

Define the target

Start with the account definition, because every later field depends on it. Write down the fit and the campaign outcome before anyone searches.

After you establish the ideal customer profile, compile the target account list for new business.1 Write a one-page brief that captures the client needs you will use as the baseline for the database.2 Review the company website to understand what it sells and what the campaign should achieve.3

Set the account criteria before searching. Industry, location and employee range are examples of the filters used to find suitable companies.4 A specific target helps focus marketing work and makes the message more relevant to the people receiving it.5 Even a solution that crosses industries still needs a chosen target for each campaign.6

Ask yourself:

  • Which account traits must be present?
  • What campaign outcome makes an account worth pursuing?
  • Which account traits should remove a company from the list?

Move on when the brief can tell someone else why an account belongs there without another explanation.

Set up the list

Set up the workspace before collecting records. A fixed structure keeps each new search from creating its own version of the list.

Prepare the spreadsheet or CRM where leads will be stored, along with any tools or platforms needed for the work.7 Use a systematic approach from the start so later checks do not depend on memory.8 Keep only fields that will be useful to the people working the list.9

Useful fields can include account, website, segment, fit status, contact, direct email, verification status and review status. If several people will enter records, a Google spreadsheet can be accessed from anywhere, shared with a team and edited in parallel.10 Let the deadline determine the capacity and resources assigned to the work.11

Build the columns before searching. Decide how to mark a new row, record a rejected account and handle an unresolved contact. Give everyone the same place to record uncertainty instead of hiding it in free text.

Find and screen accounts

Search against the account definition, then turn the results into a checked shortlist. Qualify the account before spending time finding people.

Outbound prospecting should focus on a target account list.12 LinkedIn Sales Navigator can filter companies by country or region, industry and employee count.13 A prospect's large email list can also act as a signal when that condition fits the target you are pursuing.14

Check each candidate against the brief and record why it passed. Make the decision against the brief, not from the search result alone. Move on when the fit fields are complete, the campaign target is clear and the account has a recorded status.

Map the right contacts

After an account passes, map the people who can make the campaign relevant. Contact research should follow the account decision, so you spend time on companies that already fit.

Once target companies are identified, find the ideal position within each company.15 Determine who the ideal recipient is and look for people who hold that position.16 If the ideal contact position is unavailable, search the alternative positions you defined in the brief.17 Some scopes require one target position per company, while others require up to five.18 Set that scope before searching so the list does not grow without control.

Use these questions for each account:

  • Who owns the problem described in the campaign?
  • Who would use the result of solving it?
  • Which contact can give you a useful response?

Stop adding contacts when the account has enough coverage for its agreed scope. Extra names create review work and can blur the reason for contacting the account.

Capture and check contact data

Treat contact capture as its own pass. A person can fit the role while the record still fails the standard needed for outreach.

A B2B prospect database should contain direct contact information.19 Run several quality control steps before releasing a record.20 When you have a person's name and company domain but no confirmed address, an email pattern generator can produce possible combinations.21 Treat those combinations as candidates until they pass your check.

An email connected to a person's LinkedIn registration can still fail when sent, which may indicate that the address is inactive and the person has left the company.22 Send that row back to verification when the check fails, and record the status so nobody treats it as ready.

Use a template that helps prevent typos and duplicate records when multiple people enter data.23 Before release, compare the account and contact rows, check that the direct details belong to the intended person and resolve duplicate entries. Keep unresolved records visible in a review status instead of blending them into the ready queue.

Release and refresh the queue

Release a record only when the account fit, contact scope and contact check are complete. The queue should tell you what to do next without another research session.

List building should leave the salesperson with a full list of prospects ready to cold call the next day.24 Working from a prospecting list gives you a base for refining and scaling success.25 Keep statuses for ready, review and rejected records, then return failed contact checks to review rather than deleting the history.

Refresh the queue when a message fails or a contact check changes. That return path keeps the list usable while preserving the reason a record was held back.

What not to do

These shortcuts make a list look complete while leaving repair work for the call.

  • Start only after the ideal client companies and relevant target positions are known.26
  • Check whether each company is relevant even after filtering creates a shortlist.27
  • Target the decision-makers concerned with the solution instead of automatically targeting the CEO.28
  • Learn to run the prospecting work manually before using automation tools.29
  • Plan for a mix of tools that partially automate prospecting, because a single solution rarely covers the full process.30
  • Treat automated results as provisional. The tools tested by BizzBee Solutions rarely reached more than 70 to 80 percent accuracy.31
  • Give each target its own marketing and sales activities.32

Sources

  1. 1
    “With a clear understanding of your ideal customer profile, it’s time to start compiling a list of potential target accounts for new business.”
  2. 2
    “having this as a baseline you can easily create your own B2B prospects database.”
  3. 3
    “Go over their website (if available) to understand what they are actually trying to sell. In addition, try to understand the goal of their campaign.”
  4. 4
    “Finding the right companies is crucial for the process, and therefore we look at specific industries, locations, employee range, etc.”
  5. 5
    “having a very specific target will help you laser-focus your marketing efforts, making you more relevant in your target’s eyes.”
  6. 6
    “you still need to choose your target for each marketing campaign.”
  7. 7
    “This could mean downloading specific tools, subscribing to platforms, or preparing your spreadsheet or CRM where you keep your leads.”
  8. 8
    “To avoid future problems, it is of utmost importance to have a systematic approach from the start.”
  9. 9
    “Your job is to only set up the spreadsheet according to the information that will be useful to you.”
  10. 10
    “For building a B2B prospects database, I recommend a Google spreadsheet, as it is the same as Microsoft Excel – except you can access it from anywhere – computer, phone, guest computer – and you can also share it with a team, and it allows multiple entries in parallel.”
  11. 11
    “Finally, understanding the deadline will tell us the capacity and resources needed in order to match the time expectations.”
  12. 12
    “From a prospecting end, that's where, like, I would think about outbound into a target”
  13. 13
    “You can filter out by country/region, by industry, and number of employees, which provides you with a list of companies that match the criteria.”
  14. 14
    “Sometimes your signal is you're going to work with people who have a big email list.”
  15. 15
    “Once the target companies are identified, you need to find the ideal position within each company”
  16. 16
    “Our job is to understand who the ideal recipient within the company is – and try to find the people that hold these positions.”
  17. 17
    “If you can’t find an ideal position contact, you can try looking at alternative positions.”
  18. 18
    “some clients would require one target position per company, while others could require up to five.”
  19. 19
    “It doesn’t work anymore. In order to build a solid B2B prospects database, you will need to learn how to find direct contact information.”
  20. 20
    “Therefore, you must go through several steps to ensure that you have the highest quality list.”
  21. 21
    “This online spreadsheet can give you possible combinations once you provide names, middle names, surnames, and domains.”
  22. 22
    “There are cases when the e-mail is linked to LinkedIn but fails when sending, which means that the e-mail address is probably no longer active, and the person using that e-mail address is no longer in the company.”
  23. 23
    “It has been built over the years preventing typos in the B2B prospects database, or duplication – which tends to happen if multiple people are working at the same time.”
  24. 24
    “day with a full list of prospects that you are ready to cold call.”
  25. 25
    “Refine and scale your success”
  26. 26
    “You can’t proceed until you know what type of companies are ideal clients for you, and what position within the company is the most relevant for you to target.”
  27. 27
    “Not all companies that are shortlisted are relevant by default, they need to be checked, but it surely simplifies the search.”
  28. 28
    “Don’t always go looking for the CEO and wonder why you never get feedback. An HR solution should target the HR decision-makers, a financial tool should target financial decision-makers.”
  29. 29
    “Once you know how to do the prospecting yourself, then you can start considering automation tools.”
  30. 30
    “There is not a single solution that can solve your prospecting problem – most often it is a mix of tools that can partially automate your process, but rarely 100% of it.”
  31. 31
    “After all these years, we are continuously screening the web for new tools, and we even have a set of tests that we do to test their accuracy, and rarely any reaches more than 70-80%.”
  32. 32
    “You can have several targets – but you need to be aware that for each target you will need different marketing/sales activities.”